Poet’S Walk Henderson

Holly E

Dec. 5, 2022

My mom went into Poets Walk before the pandemic. We were promised a lot and the residence did not get what they paid for. The room was ok but there were no activities to speak of and they stopped taking residence out in the community. They started out having a lot of activities but that changed to very few activities after COVID. My mom was left in her room to sit and watch TV or in a room with no stimulation. The staff were nice but not educated and did not know how to care for her. The Staff lacked the experience, often did not put mom's dentures in her mouth, sometimes it looked like they were not bathing her because of her greasy hair, did not often dress her appropriately for the weather, and they allowed moms drinks to run down her top as she was having a harder time eating. I not only had problems with the facility I had a hard time getting my refund from the company. We were told it takes 45 days to get our refund. It took 51 work days to get my mom's refund (over two months). After 45 days, I called daily and left messages with corporate but nobody called me back. I finally talked to accounts payable after calling her two times the week before leaving messages and no phone call was. I got the money back because I was persistent and the last time I called I reached her and then is when she sent the money the next day. Poet's Walk is not worth the money. Your parent is not important and the money is the only thing that is important to them. Management and corporate both do not deal with the problems instead they pretend there is nothing wrong. There is never enough staff for the number of residents and staff is changing all of the time.