Pocopson Home

Reviews of the senior living facility present a mixed picture, with several positive aspects highlighted alongside some concerning issues.

• Many reviewers praise the cleanliness of the facility and the kindness and professionalism of the staff, describing them as caring and attentive to residents.
• Specific departments, such as the short-term rehab nursing care and the staff on 4 Jones, receive special commendation for their exceptional care and support, especially for residents in hospice care.
• Family members appreciate the facility for its safe and clean environment, and some have had positive experiences with their loved ones enjoying the surroundings and the wildlife.
• During the COVID-19 pandemic, the facility was commended for its excellent job in keeping residents safe.
• However, there are significant concerns raised about the lack of therapy services promised but not delivered, and instances of what is described as neglect or abuse, such as an elderly resident being flipped out of bed at night.
• Other issues include inadequate heating during cold weather, leading to discomfort among the elderly residents, and a lack of adequate staffing, which has resulted in forced overtime for existing staff and concerns over the quality of care.
• Some reviews also mention poor communication with families, especially regarding serious matters like medication errors and investigations into elder abuse.
• Despite these issues, some reviewers still find the facility to be a preferable option, noting its cleanliness, organization, and the overall pleasant environment compared to other facilities.

In summary, while there are many aspects of the facility that are appreciated by residents and their families, there are also significant areas of concern that potential residents and their families should consider.