Plush Mills

Plush Mills has received numerous positive reviews from residents and their families, highlighting the exceptional care, beautiful facilities, and vibrant community life. Many appreciate the delicious dining options, with one family jokingly referring to it as Plush "Meals" due to the quality of food. The staff is frequently praised for their dedication, especially during challenging times such as the pandemic, where their efforts to follow CDC guidelines and manage the outbreak were described as going "above and beyond".

Residents enjoy a variety of activities, and the sense of community is strong, with one reviewer noting it's like being on a cruise. The apartments are described as immaculate with modern finishes, and the overall atmosphere is likened to a warm and caring community. The staff, including specific mentions of Lisa, Lindsay, and Tony, are commended for making transitions smooth and ensuring the well-being of residents.

However, there are critical reviews as well, with concerns about the facility being understaffed and residents sometimes waiting for assistance. One particularly distressing account involved a resident being asked to leave due to care level disputes, highlighting a potential focus on financial considerations over resident welfare. Another review criticized the management's handling of a resident's need for more social interaction and personal care.

Despite these criticisms, many describe Plush Mills as a hidden gem, with its lovely green surroundings, cozy ambiance, and a community that looks out for one another. The staff's kindness and helpfulness during move-ins are also highlighted, making it a recommended place for those seeking a senior living community that routinely goes the extra mile for its residents.