Plum Creek Assisted Living

Plum Creek has received a mix of reviews from residents, their families, and staff. Many have praised the facility for its significant improvement in the quality of life for residents, highlighting the attentive and kind staff, and the family-owned and operated nature of the facility. The management team is noted for being very involved, and the communication between departments is appreciated. The individualized care and respect towards residents are frequently mentioned as key strengths.

However, there are also critical reviews concerning the facility. Some have pointed out issues with staffing, claiming that the facility is sometimes understaffed, particularly at night. Concerns about management focusing more on numbers rather than quality care, and allegations of verbal abuse towards residents have been raised. There are also complaints about the difficulty in getting in touch with the office and a lack of responsiveness.

On a positive note, many reviews from staff members express a deep appreciation for the working environment at Plum Creek, highlighting the supportive nature of the management and the close-knit community. Staff members feel valued and appreciated, which translates into the care provided to residents. The facility is also commended for its cleanliness, organization, and the range of activities and therapies available to residents.

Despite the criticisms, several reviews from family members of residents express gratitude for the care provided, especially towards end-of-life care, noting that Plum Creek made difficult times easier and provided comfort and joy to their loved ones. The facility's approach to treating residents with dignity and creating a homely atmosphere is frequently praised.

Overall, while there are areas for improvement, particularly in staffing and management practices, many reviews reflect a positive experience with Plum Creek, emphasizing the caring and dedicated nature of the staff and the quality of life improvements for residents.