Pinnacle on Wilcrest

Positive Feedback:

• The maintenance department, including staff members Oscar, Louis, Victor, and Rudy, received high praise for being attentive, friendly, knowledgeable, and for keeping the property clean and well-maintained.
• Several staff members, including Michelle Myr and Marquis McCarter, were commended for their professionalism, kindness, patience, and exceptional service.
• Residents appreciate the friendly and caring employees, the professional management team, and the leasing consultant, who is always eager to assist with problems and inquiries.
• The property is well-maintained, and residents enjoy the weekly and holiday activities offered.

Negative Feedback:

• Some residents expressed concerns about the property not being exclusively for senior living, as younger people were also seen residing there.
• Issues with communication and responsiveness from the office staff were mentioned, particularly regarding emergency situations and maintenance requests like mold problems.
• Concerns about noise and theft of packages were also noted by a resident.

Mixed Feedback:

• One resident had a frustrating experience trying to be put on the waiting list due to paperwork and identification issues, as well as an unpleasant interaction with the front office staff.
• Another resident expressed a desire to apply for residency but faced challenges in obtaining an application due to inability to visit the property in person.

General Sentiments:

• Many residents and visitors expressed gratitude and satisfaction with the staff's service and the property's maintenance.
• However, there are areas for improvement in communication, exclusivity for senior living, and addressing maintenance issues promptly.