Pines Of Newmarket

Positive Reviews:

• Great pride in their work, providing an excellent overall experience for elder residents.
• Residents, including those initially resistant to assisted living, find the environment welcoming and choose to stay permanently.
• The facility is described as feeling like home, with beautiful surroundings, significant improvements, wonderful food, and friendly staff.
• Commendations for the entire staff for excellent personal care and a positive, friendly attitude throughout the facility.
• High recommendations from family members for the attentive nurses and staff, organized activities, and the personal care provided to residents.
• Staff members are praised for treating residents like family, being thoughtful, communicative, and attentive to individual needs and preferences.

Negative Reviews:

• Concerns about the care and well-being of residents, including allegations of neglect and inadequate staffing for memory care.
• Reports of unclean living conditions, malnutrition, lack of personal hygiene care, and unattended medical needs.
• Complaints about the quality of food, lack of activities suitable for adults, and issues with room maintenance and safety.
• Communication issues between staff and families, including unreturned calls and restricted access to residents during COVID outbreaks.
• Financial grievances regarding non-refundable deposits and additional charges for services that families end up providing themselves.

Mixed Feedback:

• While many reviews praise the staff and the care provided, there are serious concerns about specific aspects of the facility's operations, including cleanliness, safety, and the handling of residents' needs.
• Prospective residents and their families are advised to thoroughly research and consider all aspects of care and facility policies before making a decision.