Pine Grove Crossing

Reviews of Pine Grove highlight a mix of experiences and opinions regarding the facility, staff, and overall care provided. Some reviews praise the facility for its cleanliness, friendly and respectful staff, and the variety of activities available to residents, ensuring they never get bored. The facility is described as beautiful, clean, and well-maintained, with staff members who are attentive to the residents' needs, ensuring they are safe, well-fed, and included in activities.

However, there are concerns regarding the management and the quality of care in certain areas. Some reviews express dissatisfaction with the minimal activities provided for residents, lack of hot food, and incorrect orders. The recent change in ownership and management has been noted to focus more on profitability rather than the well-being of the residents, leading to issues like low morale among staff and inadequate food quality. There are also reports of insufficient communication with families, especially concerning residents in memory care.

Despite these concerns, there are positive remarks about specific staff members who go above and beyond in their roles, providing exceptional care and support to the residents. The facility's environment is generally described as welcoming and engaging, particularly in the memory care unit, where the staff's professionalism and deep care for the residents are highlighted.

Overall, while Pine Grove Crossing receives commendation for its environment and some of its staff, there are significant areas for improvement, particularly in management, communication, and the quality of care and activities provided to the residents.