Pine Acres Convalescent Center

Positive Reviews:

• Several reviewers highly recommend Pine Acres for rehab, praising the excellent nursing care, attentive CNAs, and the quality of the food.
• Some families experienced exceptional care, noting that the staff, including nurses, aides, and therapists, were patient, kind, and motivating, making residents feel like extended family.
• Many appreciated the clean facility and the professional, responsive administration, especially highlighting the good physical therapy services.
• Positive interactions with staff members were frequently mentioned, with specific staff being praised for their patience, kindness, and ability to handle difficult situations well.

Negative Reviews:

• Several reviewers reported poor experiences, including inadequate care, unresponsive staff, and issues with medication management.
• Complaints about the staff's attitude were common, with some describing them as rude, unhelpful, and not returning phone calls.
• There were reports of neglect, such as not providing appropriate food for dietary needs, not cleaning wheelchairs, and not properly addressing pain management.
• Some reviewers expressed concerns about the facility's staffing levels, particularly on weekends, and suggested that the care provided was more focused on profit than on patient well-being.
• One reviewer detailed a distressing experience on the second floor after a satisfactory stay on the rehab floor, including poor care and lack of responsiveness from the staff.
• Issues with stolen items and a perceived lack of concern from the administration were also mentioned.

Mixed Reviews:

• A few reviews noted improvements after complaints were raised, with some senior staff members being responsive and making efforts to address issues.
• While some reviewers had a positive experience with the rehab program and staff, they also acknowledged ongoing problems, particularly with the aides' attitudes and responsiveness.