📞 Call for pricing and availability: (800) 780-8101
Pilgrim Manor A United Church Homes Community
2000 Leonard Street Ne, Grand Rapids, MI 49505
For Pricing & Availability
(800) 780-8101To Reach a Resident
(616) 458-1133Estimated Pricing
Price Comparison
Pilgrim Manor A United Church Homes Community Description
Pilgrim Manor A United Church Homes Community is a very large 103 bed community that offers assisted living, memory care, nursing care, skilled nursing and rehabilitation and is about 2.8 miles outside Grand Rapids, Michigan and is part of the United Church Homes network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 6.4 out of 10 making it the 45th highest rated community in the city out of 49 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Grand Rapids
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Grand Rapids
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Grand Rapids
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Grand Rapids
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviewers expressed concerns about the lack of attention to phone calls from family members wanting to check on their loved ones.
- Complaints about poor care, including instances where residents were left in dirty clothes, not properly attended to, and even subjected to abuse by staff or other residents.
- There were alarming reports of medication errors and neglect, leading to emergency room visits and serious health concerns.
- Some reviewers highlighted issues with the facility's handling of residents with dementia, including allowing violent behavior that resulted in injuries.
- Former employees criticized the facility for prioritizing financial gains over resident well-being, leading to high staff turnover and a lack of quality care.
Positive Reviews:
- A few reviewers acknowledged efforts by some staff members to provide care and support despite challenges like short staffing and high turnover rates.
- Positive mentions of specific staff members who went above and beyond in their duties, providing a welcoming and caring environment for residents.
- One reviewer praised the facility for its core values and dedication to serving residents and staff, highlighting the hard work and compassion of the team.
- Recognition of the facility's efforts to improve, including receiving a National Quality Award for its assisted living services.
Mixed Reviews:
- While some reviewers saw improvements and efforts to provide better care, others felt these were overshadowed by ongoing issues with staff behavior and facility management.
- One reviewer had a personal connection to the facility as both a former employee and a family member of a resident, offering a unique perspective on the challenges and efforts to improve.
Reviews
There are currently no reviews that were left on My Caring Plan
Add a review to help others
Connect with a Free Senior Living Advisor
Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.
Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 55
Total current residents: 48
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 18
Number of
substantiated complaints: 40
Number of payment denials: 2
Number of fines: 1
Total cost of fines: $9750
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-21 | 2023-07-19 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2023-06-21 | 2023-07-19 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2023-06-21 | 2023-07-19 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-06-21 | 2023-07-19 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-02-24 | 2022-04-04 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-01-28 | 2020-03-09 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2020-01-28 | 2020-03-09 | F | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2020-01-28 | 2020-03-09 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2020-01-28 | 2020-03-09 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2020-01-28 | 2020-03-09 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2020-01-28 | 2020-03-09 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2020-01-28 | 2020-03-09 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-01 | 2023-03-17 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-03-01 | 2023-03-17 | J | Quality of Life and Care Deficiencies | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| 2022-08-24 | 2022-09-13 | G | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-08-24 | 2022-10-06 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-08-18 | 2022-09-13 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-06-14 | 2023-07-19 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2023-06-14 | 2023-07-19 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2023-06-14 | 2023-07-19 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2023-06-14 | 2023-07-19 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-06-14 | 2023-07-19 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-06-14 | 2023-07-19 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-06-14 | 2023-07-19 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
| 2023-06-14 | 2023-07-19 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-06-14 | 2023-07-19 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2023-06-14 | 2023-07-19 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-06-14 | 2023-07-19 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-06-14 | 2023-07-19 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2023-06-14 | 2023-07-19 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-19 | 2022-06-10 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-05-19 | 2022-03-07 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-05-19 | 2022-06-10 | D | Administration Deficiencies | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. |
| 2021-12-08 | 2022-01-07 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-12-08 | 2022-01-07 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-12-08 | 2022-01-07 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-11-17 | 2022-01-07 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-11-17 | 2022-01-07 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-08-12 | 2021-09-10 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2021-08-12 | 2021-08-27 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-08-12 | 2021-09-10 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-08-12 | 2021-09-10 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-25 | 2022-04-04 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-02-25 | 2022-04-04 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2022-02-25 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2022-02-25 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-25 | 2022-04-04 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-02-25 | 2022-04-04 | C | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2022-02-25 | 2022-04-04 | F | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-02-25 | 2022-04-27 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-02-25 | 2022-04-04 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-02-25 | 2022-04-04 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-02-25 | 2022-04-04 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-02-25 | 2022-04-04 | E | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2022-02-25 | 2022-04-04 | F | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2022-02-25 | 2022-04-04 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-02-10 | 2021-03-23 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-02-10 | 2021-03-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-02-10 | 2021-03-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-02-10 | 2021-03-23 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-02-10 | 2021-03-23 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-01-30 | 2020-03-09 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-01-30 | 2020-03-09 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-01-30 | 2020-03-09 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-01-30 | 2020-03-09 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-30 | 2020-03-09 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-12-20 | $11,180 |
| 2018-03-07 | $20,965 |
| 2020-07-14 | $58,320 |
| 2022-02-25 | $15,000 |
| 2022-02-25 | $9,750 |
| 2022-02-25 | $30,000 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-02-25 | 19 |
| 2022-08-18 | 22 |
What is in the Neighborhood
- The closest city is Grand Rapids which is 2.8 miles away and has a population of 195,097 (small city).
- The average income is $53,069, which is low compared to other zip codes.
- Weather
- High Temperature: 75
- Low Temperature: 26
- Average Temperature: 50.5
- Day Breakdown: The area gets 136 days of rain, 56 days of snow and 172 days of sun
- Precipitation: 1.0 inches a year
- The median age is 32.1 years old, very low compared to other cities.
- 4.6% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 9.83% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 1% American Indian and Alaska Native, 2% Asian, 18% Black or African-American, 13% Hispanic or Latino, and 63% White.
- The crime rate is 7.75 per 100 people which is very high compared to other cities.
- Violent Crime: 2.95 incidents per 100 people
- Property Crime: 3.82 incidents per 100 people
- Drug-Related Crime: 0.27 incidents per 100 people
- The average life expectancy in zip code is 79.67 years old, which is high compared to other zip codes.
- Air Quality: Good Days 129.0, Moderate Days 49.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Family Fare
1.0 miles awayMeijer
1.5 miles awayAldi
1.7 miles awayD & W Fresh Market
1.9 miles awayD&W
2.1 miles awayNone Found
Bus Stations
Lafayette north of Michigan NB
2.3 miles awayGRCC/Spectrum
2.5 miles awayMedical Mile
2.6 miles awayFulton Street
2.7 miles awayDeVos Place
2.8 miles awayBanks
Fifth Third Bank
1.6 miles awayMercantile Bank of Michigan
1.7 miles awayHuntington Bank
2.2 miles awayMichigan State University Federal Credit Union
2.8 miles awayWells Fargo
2.9 miles awayHospitals
Spectrum Health Long-Term Care
0.9 miles awayBlodgett Hospital
1.9 miles awaySpectrum Health Butterworth Hospital
2.3 miles awayMercy Health Saint Mary's
2.7 miles awayForest View Hospital
4.1 miles awayPharmacies
Grand Valley Pharmacist
0.8 miles awayCVS Health
1.0 miles awayWalgreens
1.4 miles awayCVS
2.0 miles awayRite Aid
2.2 miles awayDentists
Dr. Zachary Pyles, DDS
3.5 miles away616 Dental Studio West Side
3.5 miles awayMansfield Family Dentistry: Dr. Bryton Mansfield DDS
4.5 miles awayRoedema Kenneth J DDS
4.5 miles awayPalaszek Mary K DDS
4.6 miles awayParks
Ball Perkins Park
0.4 miles awayMichigan State University Cooperative Extension
0.7 miles awayGrand Rapids
1.0 miles awayHillcrest Park
1.2 miles awayHuff Park
1.3 miles awayNone Found
Shopping
Fulton Street Farmer’s Market
1.8 miles awayWoodland Mall
4.8 miles awayCenterpointe Mall
5.1 miles awayRiverTown Crossings
9.8 miles awayTanger Outlet Mall
12.2 miles awayCulture
Matthews Performing Arts Center
1.1 miles awayFrederik Meijer Gardens Amphitheater
1.7 miles awayLaFontse Gallery
2.1 miles awaySpectrum Theater
2.6 miles awaySt. Cecilia Music Center
2.6 miles awayRestaurants
Adobé In & Out
1.0 miles awayVitale's Italian Restaurant
1.5 miles awayFugi Yama
1.5 miles awayEl Burrito Loco
1.5 miles awayThai Chef
1.5 miles awayGet exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Licensing
This community is licensed by the state of MI. It is a large-sized community with 103 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
Get exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Highest Rated Communities Nearby
Closest Communities
Senior Housing Articles
How to pay for assisted living
Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...
Read More
Independent Living vs. Assisted Living
Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...
Read More
Assisted Living vs. Nursing Homes
Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...
Read More