Pico De Loro

Summary of Reviews:

• Several reviews criticize the professionalism and behavior of the facility's administrator, describing interactions as rude and unprofessional.
• Concerns are raised about the facility's environment, with descriptions of it being dark and residents appearing unhappy.
• There are complaints about the difficulty in removing a resident from the facility and alleged attempts to sabotage the transfer to another facility.
• One review mentions a lack of engaging activities for residents, suggesting they are mainly moved between TV rooms.
• However, there are positive comments about the staff being caring and communicative, particularly in updates regarding residents' well-being.
• Some reviews highlight the facility's convenient location and the perceived benefits of it being doctor-owned and operated.
• Concerns about sanitation and the overall quality of care are mentioned, including a serious allegation of a resident's health deteriorating due to neglect.
• One reviewer shares a positive experience, stating their relative is well-cared for and expressing satisfaction with the facility after trying several others.
• There are also negative comments regarding the facility's hiring process and phone etiquette.

Note: Reviews vary widely, from serious concerns about management and care quality to positive remarks about staff and resident satisfaction. Prospective residents and employees may want to conduct thorough research and consider multiple sources of information.