Phoenix Assisted Care

The reviews for Phoenix Assisted Care present a mixed picture of the facility, with experiences ranging from highly positive to deeply concerning. Some reviewers praise the facility for its cleanliness, caring staff, and the quality of care provided to residents. Notably, the facility has been commended for its good food, renovated shower rooms, and engaging activities for residents. The social worker, Chris, received specific praise for excellent communication and support.

However, several reviews raise serious concerns about the facility's management and care standards. Issues cited include poor communication with administrative staff, neglect, and unsafe conditions. One reviewer recounted a distressing incident where a resident was found wandering off the facility premises, highlighting safety concerns. Another review criticized the facility for being understaffed, lacking essential supplies, and maintaining an unclean environment, with reports of roaches and inadequate resident care.

Some reviewers expressed dissatisfaction with the level of attention and care provided to their loved ones, particularly in the memory care unit. There were complaints about residents not receiving adequate medical attention, including dental and eye care, and a lack of personal hygiene care. The administrative staff, particularly individuals named Donna and Crystal, were mentioned in both positive and negative contexts, indicating variability in experiences with management.

Despite the criticisms, some families have had positive experiences, noting improvements in the facility and expressing gratitude for the care their loved ones received. The facility was described as clean, with friendly personnel and a caring environment by some. However, the negative reviews suggest a need for prospective residents and their families to carefully consider and possibly investigate further before making a decision.