Phoebe Berks

Reviews of the facility highlight a generally positive experience, with many noting the caring nature of the staff and the effectiveness of the therapy provided. Several reviewers mentioned that their loved ones have seen improvements in their conditions thanks to the therapy and nursing care received. The facility has been recommended by many for its overall service quality.

However, there were some concerns raised about communication, particularly in the early stages of care, and some felt that updates on their loved ones' conditions were not as forthcoming as they would have liked. This issue seems to have been resolved for some, with improvements in communication noted over time.

Responsiveness and attentiveness of the staff were praised, though there were occasional mentions of delays in response times and a desire for more frequent check-ins by nursing staff. The social workers and rehabilitation services received specific commendations for their quality and effectiveness.

While the care and therapy services were generally well-regarded, some reviewers expressed concerns about staffing levels, suggesting that more aides or therapists could enhance the patient experience. The cleanliness and management of the facility were also points of satisfaction among many reviewers.

On the downside, some reviewers noted issues with the physical environment, such as inappropriate furniture, and a few expressed dissatisfaction with the food quality and variety. There were also mixed reviews about the administrative aspects, with some praising the professionalism and responsiveness of the staff, while others highlighted areas for improvement in personal care and oversight.

Overall, the majority of feedback was positive, with many stating they would recommend the facility to others based on their experiences. The care, therapy, and staff attentiveness were frequently cited as reasons for their satisfaction, despite some areas noted for improvement.