Philadelphia Protestant Home

Reviews of the Pathways facility (PPH) present a mixed picture, with some families expressing gratitude for the compassionate and professional care their loved ones received, while others raise serious concerns about the quality of care and management.

• Several reviewers praised PPH for its kind, caring staff and the positive environment, noting improvements in their family members' well-being since moving there. They appreciated the facility's openness to family visits and the helpfulness of both the medical and administrative staff.
• Conversely, some reviews criticized the facility for inadequate physical rehabilitation services, claiming that patients made more progress with external therapists than with the daily therapy provided at PPH. Concerns were also raised about the facility's focus on financial gains over patient care.
• Particular worries were voiced about delayed medical appointments, lack of proper follow-up care, and perceived negligence leading to deteriorating health conditions for some residents. Families expressed frustration over the separation of loved ones within the facility and reported issues with medication management and staff responsiveness.
• Other criticisms included complaints about incompetent staff, dishonesty, and a lack of proper documentation for patient appointments, suggesting systemic issues with management and care coordination.
• On a positive note, some reviews highlighted the sense of community and the caring nature of the staff, with families of long-term residents expressing satisfaction with the care provided. The facility was also complimented for its well-maintained outdoor spaces and the overall atmosphere.
• However, negative reviews mentioned specific concerns about certain staff members being unhelpful or unprofessional, and some reviewers advised looking for alternative facilities in Philadelphia.

In summary, while some families have had positive experiences with PPH, praising its staff and the care provided, others have raised significant concerns about the quality of care, management practices, and the facility's ability to meet the needs of its residents.