Pheasant Ridge Nursing & Rehab Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. A few reviewers have reported instances of rude staff and poor communication regarding the health and progress of their loved ones. Concerns were raised about the quality of care, including a lack of attention to serious health issues such as urinary infections leading to hospitalization.

On the positive side, some reviewers have praised the facility for its friendly and helpful staff, cleanliness, and the quality of care provided by the therapy department and certain staff members. The facility has been recommended for post-hospital needs and short-term stays, with some noting improvements under current management and a dedication to providing excellent care.

However, there are also reports of the facility being understaffed, with some staff members described as rude and mismanagement cited. Concerns about the quality of food and the timeliness of assistance were also mentioned. One reviewer detailed a distressing experience involving a lack of proper care and attention after a fall, leading to a significant decline in their loved one's mobility.

Despite these mixed reviews, some individuals have had long-term positive experiences working at the facility, highlighting a cooperative staff and a commitment to improving the quality of care. The facility has been described as beautiful with many updates, and efforts to provide exceptional customer service were noted.

In summary, while there are certainly positive aspects and improvements noted at the facility, potential clients and their families should carefully consider the varied experiences reported and conduct thorough research to ensure it meets their needs and expectations.