Pflugerville Nursing And Rehabilitation Center

The reviews for the senior living facility present a mixed picture, with some highlighting the professionalism and commitment of the staff, while others express significant concerns about the care provided.

• Many reviewers praise the staff, including nurses, CNAs, therapists, and housekeepers, for their kindness and professionalism. The physical and occupational therapy teams, in particular, receive commendations for their effective and compassionate approach.
• Some positive notes are made about the food, especially after a change in food management, leading to improvements in meal quality and timeliness.
• Cleanliness and maintenance of the facility are generally viewed positively, with frequent cleaning of rooms and common areas noted.
• However, there are significant criticisms regarding the care level, with reports of unprofessional behavior, lack of responsiveness to resident needs, and issues with medication management and communication.
• Negative experiences also include concerns about nutritional quality of the food, with specific instances of dietary preferences being ignored.
• Some reviewers express dissatisfaction with the facility's administration, particularly around billing and the handling of complaints.
• There are alarming reports of neglect, including untreated bedsores, dehydration, and malnutrition, raising serious concerns about resident welfare.
• Despite these issues, some families report satisfactory experiences, noting improvements in their loved ones' conditions and praising specific staff members for their care and dedication.

In summary, while there are instances of commendable care and dedicated staff members, the facility also faces significant challenges in ensuring consistent, high-quality care for all residents. Prospective residents and their families should carefully consider these mixed reviews when making decisions about care.