Personal Senior Care Homes - Senour

Reviews of Personal Senior Care Homes reveal a mix of experiences, with many highlighting the personalized and compassionate care provided to residents. The model of care, focusing on a small number of residents, allows for a more intimate and home-like atmosphere, which many families and residents appreciate. The staff is often praised for their dedication and the quality of care, including cleanliness, personal attention, and the provision of home-cooked meals.

However, some reviews express concerns regarding management practices, including issues with professionalism, consistency in services, and discrepancies in billing and promises made. There are also mentions of challenges related to the physical environment, such as safety hazards, and the adequacy of staffing levels to meet the needs of residents with higher care requirements.

Positive aspects noted include the cleanliness of the facilities, the patience and attentiveness of caregivers, and the effort to create a family-like atmosphere where residents' individual needs are catered to. The smaller setting is appreciated for its ability to provide tailored care and attention, which is contrasted with experiences in larger, more institutional settings.

Negative feedback focuses on operational and management issues, including concerns about the owner's business practices, the adequacy of staffing, and the quality of food. Some reviews also highlight safety concerns and a lack of activities to engage residents.

Overall, while many families have had positive experiences with Personal Senior Care Homes, appreciating the personalized care and attention their loved ones receive, there are areas for improvement, particularly in management practices and ensuring the safety and engagement of all residents.