Pennknoll Village

Positive Reviews:

• Lovely facility with amazing staff and the best therapy department in Bedford county, described as a nice, loving, and caring place.
• Many reviewers have praised the cleanliness of the facility, the kindness, and professionalism of the staff, ranging from nursing to housekeeping and administrative teams.
• Several personal stories highlight the excellent care provided to family members during rehab stays or long-term care, noting the staff's compassion and dedication.
• Medical transport van drivers and employees have attested to the high level of care and the positive environment for both residents and staff, emphasizing the exceptional therapy treatments and the family-like atmosphere.
• Residents and their families have appreciated the personalized care, including the efforts made by the food service to cater to individual tastes and the range of activities available.
• Some reviewers specifically mentioned the seamless admissions and discharge processes, and the administrator's warm and welcoming demeanor.

Negative Reviews:

• One review expressed frustration with communication issues, claiming a lack of updates on a family member's health status and poor customer service from the facility's operator.
• A reviewer criticized the facility for alleged financial mismanagement and staff behavior, suggesting a lack of professionalism and care.

Overall:

The majority of reviews for this senior living facility are overwhelmingly positive, with many families and residents expressing gratitude for the high level of care and compassion shown by the staff. While there are a few negative experiences noted, the positive feedback highlights a strong sense of community, excellent rehabilitation services, and a caring environment for residents.