Pennington Gardens

Reviews of Pennington Gardens Assisted Living and Memory Care offer a mixed perspective on the facility. Some visitors and family members have praised the facility for its cleanliness, ongoing remodeling efforts to enhance aesthetics, and the caring and friendly staff. The executive director and her team have been commended for their excellent work, and the facility is noted for its well-maintained environment and engaging activities for residents.

However, there are concerns regarding the facility's cleanliness and preparedness for tours. Some reviews mention a high staff turnover affecting the quality of care, particularly in hygiene maintenance. There are also reports of unprofessional behavior among staff, with allegations of neglect and improper care. These reviews highlight issues with staff not being attentive to residents' needs in a timely manner and a lack of proper management oversight.

On a positive note, many families appreciate the facility for its beautiful appearance, homemade food, and the efforts made to keep residents safe during the COVID-19 pandemic. The facility's policy of offering private rooms to residents on Altcs is particularly appreciated. The dining experience and room sizes have also received positive feedback, contributing to the overall satisfaction of some residents and their families.

Despite the challenges, Pennington Gardens is recognized for its friendly and caring staff, with some staff members having long tenures, which families find reassuring. The facility's approach to offering different levels of care as opposed to a la carte services is seen as more affordable and budget-friendly.

Overall, while there are areas for improvement, particularly in staff management and resident care, many families and residents find Pennington Gardens to be a suitable and enjoyable living environment. The facility's efforts to improve and maintain high standards of care and living conditions are acknowledged and appreciated.