Pelican Health At Asheville

Summary of Reviews for Pelican Health:

• Several reviews express dissatisfaction with the care and management at Pelican Health, citing instances of neglect, loss of personal items, and inadequate facilities.
• Some reviewers have reported serious concerns, including unattended falls leading to injuries, mismanagement of medication and personal items, and overall poor living conditions.
• Conversely, numerous reviews from both staff and family members praise the facility. They highlight the dedication and hard work of the staff, particularly during challenging times such as COVID-19 outbreaks.
• Many employees have shared positive experiences, stating that the work environment is supportive and that the team goes above and beyond for the residents. The leadership, including the administrator Holly, receives special commendation for their efforts.
• There are mentions of the facility being a great place for rehabilitation and long-term care, with a focus on creating a family-like atmosphere and ensuring the well-being of residents.
• Some reviews question the authenticity of the overwhelmingly positive employee reviews, suggesting they might not fully represent the facility's conditions.
• Issues such as understaffing and cleanliness were noted, with one visitor mentioning finding a dirty diaper on the floor during meal service.

In summary, reviews of Pelican Health are mixed, with significant discrepancies between negative experiences reported by some families and positive feedback from staff and other family members. While many commend the facility for its caring staff and management, concerns about neglect, cleanliness, and overall care quality remain.