Pelham Parkway Nursing Ctr & Rehab Facility

Positive Feedback:

• Great staff, no complaints about the place.
• Attentive to resident needs, with a personal experience of good care over 5 years.
• Friendly staff and good care noted by a family member of a resident.
• Professional, pleasant, and friendly environment. The facility is clean, smells fresh, and appears newly updated. Recreational department mentioned as very helpful.

Negative Feedback:

• Visits to family members are by appointment only and restricted to the nursing home yard during good weather.
• Concerns about the response to medical emergencies and the necessity for family intervention.
• Perceived lack of adequate care for fragile individuals, with a specific instance of a resident not eating and becoming unresponsive.
• Communication issues mentioned, with a need for more frequent answering of phones.
• Very negative experience reported regarding the care of a disabled individual, including severe criticism of the facility's staff and the overall quality of care in nursing homes.

General Observations:

• Some reviewers have had positive experiences with the care and environment of the facility, highlighting cleanliness, professionalism, and attentiveness.
• Others have raised serious concerns about the quality of care, especially in emergency situations, and the facility's communication with family members.
• Visitation policies may be restrictive, requiring appointments and limiting visits to outdoor areas.
• There is a notable divide in experiences, suggesting that individual experiences can vary significantly.