Passavant Retirement & Health Center - Newhaven Court

Positive Reviews:

• Residents express gratitude for the comprehensive care and vibrant community at Lutheran Senior Life Passavant Community, highlighting the variety of living options, extensive medical care, emergency services, and the plethora of amenities and activities available.
• Many appreciate the sense of community, friendship, and the array of opportunities for engagement, including fitness, worship, and creative pursuits.
• The location is praised for its convenience to Pittsburgh while maintaining a small-town feel, and the campus is described as beautiful.
• Several reviews commend the staff's professionalism and the quality of care provided in both short-term rehab and long-term nursing care.
• One review specifically mentions the effective and compassionate management during the COVID-19 pandemic, highlighting the zero cases achieved.
• The community's safety, dining options, and the ability to transition smoothly between levels of care are also points of satisfaction.

Negative Reviews:

• A few reviews express severe dissatisfaction, citing neglect, abuse, and a lack of respect towards residents.
• Concerns are raised about the treatment of elders, with allegations of staff making inappropriate jokes and showing a lack of care.
• There are accusations of mismanagement and miscommunication, with one review suggesting that the facility posts its own positive reviews to inflate ratings.
• One reviewer advises against placing family members in the facility based on their observations and experiences.

Neutral/Informational:

• One review briefly mentions a personal experience without providing specific details about the facility or services.