Partridge House

Positive Experiences:

• Many families have reported excellent care and attention from the staff across various departments, including directors, nurses, kitchen staff, and cleaning personnel.
• Residents are thriving, making friends, and feeling at home, with special mention of the facility's ability to keep spirits high even during the pandemic.
• The facility is praised for its cleanliness, adherence to health codes, and the quality of food provided.
• Staff members are noted for their patience, especially with residents requiring more attention due to conditions like dementia.
• Healthcare services, including visits from doctors and other healthcare providers, are available on-site, greatly appreciated by families.
• Executive Director Sarah Kearney receives special commendation for her caring, empathetic approach, professionalism, and knowledge, particularly in dementia care.

Negative Experiences:

• One visitor experienced a scheduling mix-up during COVID-19 restrictions, leading to a missed birthday visit, and reported a lack of compassion from the staff.
• Concerns were raised about facility amenities, such as a cracked pool, and questions about the quality and background of the chef.
• One review mentioned dissatisfaction with how a conflict was handled, leading to restricted visitation rights.

Miscellaneous:

• A review addressed confusion over the facility's address and the use of a road for access, clarifying it as a public road and not a reflection of the facility's quality.

Overall, the majority of reviews are highly positive, with families expressing gratitude for the care their loved ones receive. The staff's dedication and the facility's environment are frequently highlighted as reasons for their satisfaction.