Parkview Estates

Positive Feedback:

• Senior staff are described as very nice and friendly upon arrival.
• Facilities and rooms are noted to be nice and reasonably well-maintained.
• Food quality during stays has been praised as very good.
• Availability of on-site physical therapy.
• Floor staff helping the residents are generally seen as competent and caring.
• Some reviewers have had positive work experiences and commend the community of staff and residents.
• Family members feel their loved ones are in a safe place, with staff going to extra lengths to ensure safety and meet needs.

Negative Feedback:

• Level of cooperation from senior staff reportedly decreases after payment.
• Concerns raised about the training and consistency of Pharmacy techs handling medications.
• Discrepancies reported between promises made by Community Relations Director and Nursing Supervisor and actual experiences, particularly regarding hospital proximity and emergency response times.
• Actual emergency response times were significantly longer than promised, with reports of staff telling residents to wait even for urgent needs.
• A serious incident was reported where delayed response to an emergency situation led to a resident's death after being hospitalized.
• Management and care practices have been criticized, particularly in handling emergencies and overall resident care.

General Sentiment:

While there are positive remarks about the staff's friendliness, the quality of food, and the care provided to residents, serious concerns have been raised about management practices, emergency response times, and the accuracy of information provided by senior staff. These mixed reviews highlight the importance of thorough consideration and possibly seeking more information before making a decision about Parkview Estates.