Parks Edge Nursing and Rehabilitation Center

Reviews of the senior living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers praised the facility for its compassionate staff, cleanliness, and the variety of activities available for residents, including bingo, birthday parties, and live music. The presence of on-site services such as hairdressing and nail care was also appreciated. The quality of food received positive mentions, with one reviewer noting they enjoyed meals with their loved one daily.

Several success stories were shared, including remarkable recoveries and the professional care provided by the staff, which left a strong impression on some family members, leading them to recommend the facility to others.

However, not all feedback was positive. Concerns were raised about the facility's hygiene, with one reviewer immediately leaving due to an unpleasant smell. Another reviewer criticized the handling of their post-op family member, pointing out issues with cleanliness and safety protocols. Complaints about room sizes and the lack of private rooms were also mentioned, alongside dissatisfaction with the facility's handling of medical information and insurance.

Particularly troubling were reports of inadequate care, including a resident being left in soiled diapers and another being mishandled post-surgery. These incidents led to some families deciding to remove their loved ones from the facility.

On a positive note, the facility was described as clean, newly decorated, and secure, with competent staff and enjoyable amenities like a courtyard and good food. However, the business office received criticism for providing incorrect information regarding insurance coverage, leading to billing issues.

In summary, while some families had positive experiences, praising the staff's compassion and the facility's amenities, others encountered significant issues related to hygiene, care quality, and administrative communication. Prospective residents and their families may want to consider these varied experiences when making a decision.