Parkcliffe Community at Northwood

Positive Feedback:

• Warm family atmosphere with friendly and attentive staff.
• Knowledgeable and caring staff, especially for residents with memory concerns.
• Clean facilities with a home-like setting.
• Significant improvements in residents' health and social engagement.
• Private rooms and flexible visiting hours for families.
• High-quality dementia care with well-maintained and affordable facilities.
• Onsite food preparation catering to individual tastes.
• Effective communication and compassionate care from the staff.
• Activities and outings enjoyed by residents.
• Close community with regular family contact and holiday celebrations.
• Longevity of some staff members and overall cleanliness of the facility.
• Outdoor spaces and good community layout for memory care residents.
• Peaceful environment with great caregivers.
• Accommodating staff and specialized in memory care.
• Gratitude for the care and safety provided to residents with dementia and Alzheimer's.

Areas for Improvement:

• Some reports of being understaffed, affecting cleanliness and overall care.
• Negative first impressions during tours due to unfinished rooms and unpleasant smells.
• Concerns about staff turnover, training, and the adequacy of care provided.
• Challenges with staffing levels, particularly at night, and reliance on minimally trained personnel.
• Some residents may experience boredom due to a lack of engaging activities.
• Facility described as older and could benefit from updates like new carpeting.
• Misunderstanding regarding the type of care provided; not assisted living but retirement apartments.

General Sentiment:

Overall, many reviews highlight the caring and dedicated staff, the quality of care, especially for those with memory issues, and the positive impact on residents' lives. However, there are concerns about staffing levels, facility maintenance, and the clarity of services offered. Prospective residents and their families should consider these factors and possibly visit to form their own impressions.