Park Senior Villas - La Cañada

Positive Reviews:

• Staff members are described as caring, compassionate, and professional, making residents and their families feel at home.
• Facilities offer a variety of activities, including community engagement with local stakeholders.
• Some facilities are praised for their cleanliness, spacious apartments, and efforts to accommodate residents' needs and hobbies.
• Several reviewers highlighted the good care provided, mentioning that the staff goes out of their way to make residents comfortable and adjusted.
• The concept of multiple villas allowing placement of residents with similar needs is appreciated, with some facilities offering private, spacious apartments.
• Outdoor spaces and opportunities for social interaction are valued features.

Negative Reviews:

• Some reviewers report poor care, lack of staff training, and neglect, leading to serious incidents and dissatisfaction.
• Communication issues are mentioned, including difficulties in contacting staff and receiving callbacks.
• Concerns about the quality of food and the availability of basic staples are raised.
• There are complaints about the handling of medical records and refunds, with some experiencing delays and lack of transparency.
• Staff turnover and inconsistency in care are noted as problems, affecting the overall quality of service.
• Some facilities are criticized for their lack of compassion and inadequate training of staff.

Mixed Reviews:

• While some facilities are praised for their environment and care, others are criticized for not meeting the needs of active residents or providing enough socialization opportunities.
• The transition from independent to assisted living and the limitations in meal options are concerns for some.
• The appearance and atmosphere of the facilities receive mixed feedback, with some finding them homely and others comparing them unfavorably to hospital rooms.