Park Place Senior Living In Fort Wayne

Positive Feedback:

• Many employees express a deep affection for the facility, describing it as a great community with superior leadership and caring management.
• Staff, including nurses, aides, and housekeeping, are praised for being friendly and communicative, especially regarding residents' needs and care.
• Residents are described as sweet, loving, and awesome, contributing to a family-like atmosphere.
• The facility is noted for its cleanliness, good food, and the provision of activities and outings for residents.
• Family members of residents appreciate the care and attention their loved ones receive, highlighting the effort staff make to engage residents in activities and ensure their well-being.

Criticisms:

• Some reviews indicate management issues, particularly with the executive director, and suggest a need for better training for administrative staff.
• There are concerns about the treatment of veterans and a perceived focus on financial aspects over care, especially regarding admissions and respect for veterans.
• A visitor experienced rudeness from a staff member, which negatively impacted their perception of the facility.
• The dietary staff is described as looking "broke down and wore out," suggesting potential issues in that department.
• Communication issues were highlighted, including an unprofessional text message from a staff member and a failure to return calls regarding serious concerns.

Overall Impression:

The facility receives mixed reviews, with many praising the care, community, and staff, while others raise concerns about management, communication, and respect for veterans. The positive aspects include a clean environment, good food, and a range of activities for residents. However, there is room for improvement in staff training, communication, and administrative processes to ensure all residents and their families feel valued and respected.