Park Place Senior Living At Winghaven

Positive Reviews:

• Many families have had positive experiences with Park Place, highlighting the professionalism, compassion, and care provided by the staff across independent living, memory care, and assisted living.
• Staff members, including Debbie Koval, Cindy, Mona, Sarah, Debbie, Sandy, KC, Ashley, Kayla, Courtney, Amanda, and Tanda, received special mentions for their exceptional care and dedication.
• Residents and their families appreciate the clean facilities, upscale amenities, and the sense of community Park Place offers.
• Some reviewers, including a former employee, praised the cleanliness, quality of food, and overall management of the facility.

Negative Reviews:

• Concerns were raised about management, staffing levels, and the quality of care, with some reviewers mentioning issues such as cross-contamination, lack of housekeeping, and malfunctioning elevators.
• Several reviews criticized the dining services for being slow, cold food, and staff rudeness.
• There were complaints about the handling of a resident's move-out process, including issues with staff hostility, challenges with moving logistics, and difficulties in getting a security deposit refunded.
• Some families experienced a decline in the quality of services, including food quality, cleanliness, and staff turnover, leading to unmet promises and perceived neglect, especially in memory care and assisted living.

Mixed Reviews:

• While some reviews highlight the excellent care and community at Park Place, others point out significant issues with customer service, management, and care quality, particularly noting a decline over time or in specific areas such as dining services and memory care.
• The facility was praised for its amenities and the initial quality of care, but some families felt the need to move their loved ones due to perceived neglect or dissatisfaction with changes in management and services.