Park Place Care Center

Positive Reviews:

• Staff is kind and treats residents with respect, providing excellent food during events like Thanksgiving dinner.
• Rehabilitation services are praised for their skilled, caring, and positive approach, with good coordination among nurses, therapists, and social workers.
• Communication and care for residents are highlighted, with staff making residents feel safe, happy, and respected.
• Quality of life improvements noted for residents, including engagement in activities and personalized care.
• Facility cleanliness and lively atmosphere with lots of activities and patient interaction are commended.
• Staff, including therapists, are recognized for their kindness, professionalism, and genuine concern for residents' recovery and wellbeing.
• Under new management, notable improvements in cleanliness and food quality, with a positive atmosphere among residents and staff.

Negative Reviews:

• Several complaints about poor facility conditions, including unclean bathrooms and broken equipment.
• Issues with staff responsiveness, communication, and professionalism, including not returning calls and lack of assistance.
• Management changes and use of agency nurses leading to a decline in care quality and accountability.
• Overcharging and problematic discharge processes reported, with unresolved financial disputes.

Mixed Reviews:

• Initial happiness with the facility turned to disappointment due to management changes and declining care quality.
• Some residents report a positive experience with helpful staff and a comfortable environment, despite initial confusion.

General Feedback:

• Many reviews highlight the caring and professional nature of the staff across various roles.
• Activities and cleanliness of the facility are frequently praised.
• However, there are significant concerns about facility management, staff responsiveness, and overall care quality in some cases.