Park Creek Place

Positive Reviews:

• Community Relations Manager praises the leadership, staff, teamwork, dining, activities, amenities, cleanliness, and the positive vibe from residents. Highlights the team's dedication to person-centered care and the community's successful handling of the pandemic.
• Family members express gratitude for the compassionate care provided to their loved ones with dementia, noting the professional and compassionate team.
• Visitors and family members commend the warm, inviting setup, the variety of activities, and the personalized care provided by the staff. They appreciate the facility's cleanliness, the safe environment, and the staff's willingness to go beyond their job descriptions to assist residents and families.
• One review highlights the exceptional end-of-life care provided, the facility's ability to accommodate residents with varying needs, and the personal, friendly community atmosphere.

Negative Reviews:

• Concerns raised about lack of communication among staff, unresolved issues such as bug infestations in rooms, poor activities, and the need for improvement in the food menu.
• Warnings about verbal promises not being followed through, taking advantage of vulnerable individuals, and lack of proper documentation for medical issues.
• Former employee criticizes the facility for unprofessional behavior, neglect of residents, and prioritizing profit over care.
• Complaints about the facility being filthy, understaffed, and having indifferent employees. A visitor recounts an experience of trying to assist a resident due to the absence of attentive staff.
• A local restaurant employee notes the lack of tipping from the facility's employees for delivery services.

Mixed Feedback:

• While some reviews praise the facility for its care, environment, and staff, others highlight significant concerns regarding cleanliness, staff behavior, and overall management.
• The facility is described as both a loving home for seniors and a place with serious issues that need to be addressed.