Park Creek Center

Summary of Reviews for Park Creek Center:

• Several reviews praise the nursing staff and workers for being wonderful, patient, helpful, and encouraging, highlighting their kindness and professionalism.
• However, there are significant concerns regarding the administration, particularly the responsiveness and empathy towards families, especially during critical times such as the COVID-19 pandemic and the passing of residents.
• One review mentioned a severely delayed response to an inquiry, taking over three years, which reflects poorly on the facility's communication and customer service.
• There are alarming accounts of neglect and unprofessional behavior, including a resident's health concerns being dismissed and mismanaged, leading to severe consequences.
• On a positive note, some families have had very satisfactory experiences, noting that their loved ones enjoyed the activities, food, and overall care provided by the facility. They felt reassured by the safety and attention their family members received.
• The facility is described as dated but clean, with some reviews highlighting the cozy grounds and comfortable rooms.
• Experiences with end-of-life care and hospice services have been notably positive for some, with families feeling their loved ones were at peace and well-cared for in their final days.

Overall, while there are heartfelt endorsements of the staff's care and the facility's services, significant concerns about administration and instances of neglect raise critical considerations for prospective residents and their families.