Park Avenue Healthcare & Wellness Center

Negative Reviews:

• Patients have experienced neglect, with reports of wounds left untreated and open to air, causing distress.
• Facility cleanliness and odor have been criticized, with visitors noting a persistent bad smell and dirty conditions.
• Staff attention and care levels have been questioned, with some reviewers feeling that their loved ones did not receive adequate attention or were treated rudely.
• There are reports of medication mismanagement and lack of proper wound care, leading to hospital readmissions.
• Communication issues have been highlighted, with family members struggling to get updates or reach staff.
• Some reviewers have called for investigations into the facility due to concerns over negligence and misconduct.

Positive Reviews:

• Some residents and family members have praised the care and attention provided by specific staff members, noting improvements in their conditions.
• The facility has been described as clean and welcoming by visitors who bring religious services to the residents.
• Efforts by new management to address concerns and improve care quality have been acknowledged and appreciated.
• Rehabilitation services and the professionalism of the nursing staff have been commended by some reviewers.
• There are positive remarks about the facility's responsiveness to patient needs and the compassionate care provided.

Mixed Reviews:

• While some reviewers have noted improvements and satisfactory care, others have expressed significant concerns about patient treatment, facility conditions, and staff behavior.
• The facility's appearance, described by some as under construction, has not deterred a few reviewers who focus on the quality of care provided.