Paramount Senior Living At Westerville

Reviews of Paramount Senior Living offer a mixed perspective on the facility's services, staff, and management. Positive comments highlight the caring nature of the staff, the variety of activities and events available for residents, and the efforts to maintain communication with families through newsletters and updates. The memory care unit, although separate, allows for communal dining experiences, and the facility is praised for its cleanliness and home-like atmosphere.

However, several concerns have been raised regarding the facility's management and corporate policies. Issues include the abrupt closure of the facility with inadequate relocation plans for residents, aggressive sales tactics, and dissatisfaction with the fixed menu options. More serious complaints touch on understaffing, failure to meet state-required staffing ratios, and lack of proper certifications among the nursing staff. There are also allegations of poor handling of COVID-19 precautions, including charging residents for masks that were not provided and inadequate provision of activities, especially for memory care residents. The corporate focus on profit over resident care and well-being is a recurring theme in the negative reviews.

Despite these criticisms, some families have had positive experiences, noting the value for cost, the quality of respite care, and the spaciousness and views from the rooms. The variety of activities and the dedication of certain staff members to the well-being of the residents are also appreciated. However, concerns about the professionalism of the medical staff, difficulties in communication, and frequent administrative changes have been noted as areas needing improvement.

In summary, while Paramount Senior Living has aspects that are praised, such as its staff's friendliness and the range of activities offered, there are significant concerns regarding its management, corporate policies, and the overall quality of care and services provided. Prospective residents and their families are advised to thoroughly research and consider these factors when making decisions about senior living options.