Papillion Manor

Positive Reviews:

• Many reviewers praise Papillion Manor for its welcoming and family-like atmosphere, noting that staff members go out of their way to make residents feel comfortable and at home.
• The care and facilities at Papillion Manor are frequently described as top-notch, with specific mentions of the cleanliness, quality of food, and the professionalism of the staff.
• Several reviews highlight the personal attention and compassion shown to residents, with families noting significant improvements in their loved ones' happiness and well-being shortly after moving in.
• The staff, including nursing and CNA teams, are commended for their hard work and dedication, contributing to a positive environment for both residents and their families.
• Some reviewers specifically mention the facility's ability to handle transitions smoothly, such as moving in directly from the hospital, and the effort made to accommodate residents' needs and preferences.

Negative Reviews:

• There are complaints about the night service and lack of help during the day, with one review mentioning a serious incident attributed to inadequate care.
• Employee treatment by management is criticized in a few reviews, with claims of unprofessionalism and disrespect, even suggesting legal scrutiny.
• Concerns are raised about the administration, including billing practices, urging families to carefully review itemized bills.
• Some reviews describe the management as uncaring towards both employees and residents, with a general sentiment that the facility's quality of care could be improved.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, there are notable concerns regarding management practices and specific aspects of care during the night.
• The facility is described as clean and friendly by most, but the negative experiences shared by some reviewers suggest areas for improvement, particularly in employee relations and administrative transparency.