PAM Health Rehabilitation Hospital of Clear Lake North Campus

Positive Reviews:

• Many patients reported excellent care, particularly praising the occupational and physical therapists for their dedication and effectiveness.
• Several reviews highlighted the comprehensive and focused rehabilitative services that significantly improved their mobility and independence.
• The staff, including therapists, nurses, and techs, received commendations for their responsiveness, helpfulness, and professionalism.
• The facility's environment, including housekeeping and dietary services, was appreciated for its quality.
• Patients felt well-cared for and valued the personalized attention and encouragement they received during their recovery.
• Some reviewers specifically mentioned the facility's outstanding medical and rehabilitative care, considering it one of the best.
• The therapy team was frequently mentioned as a key factor in patients' positive experiences, with specific therapists receiving individual praise for their exceptional service.

Negative Reviews:

• A few reviews expressed dissatisfaction with the level of care, citing issues such as delayed medication administration, poor communication among staff, and inadequate response to patient needs.
• Concerns were raised about the enforcement of privacy regulations and the professional conduct of some staff members.
• One reviewer had a particularly poor experience, feeling neglected and having to self-manage aspects of their care.
• There were complaints about the facility not meeting expectations in terms of medication management and overall treatment quality for some patients.

General Feedback:

• The majority of reviews were positive, with patients and their families appreciating the care and support provided by the facility.
• Therapy services were consistently praised across many reviews, highlighting the skill and compassion of the therapists.
• While most feedback was favorable, the negative reviews pointed to areas needing improvement, such as communication, staff professionalism, and patient care protocols.