Palos Verdes Health Care Center

Negative Reviews:

• One reviewer described the facility as the worst in California, citing a personal safety incident with another patient that was not adequately addressed by the staff.
• Another review highlighted poor communication and lack of professionalism, particularly in handling sensitive situations such as the passing of a resident.

Positive Reviews:

• Several reviewers expressed gratitude towards the staff for providing good care and maintaining a welcoming environment for their loved ones.
• One review praised the facility for its caring and thoughtful approach, including keeping family members informed about residents' status and obtaining permission for procedures. The facility was noted for its skilled and friendly nurses, resident freedom, and the provision of three meals a day plus snacks. Staff language capabilities include English, Tagalog, Filipino dialects, Korean, and Spanish.
• Another reviewer appreciated the staff's efforts to learn and accommodate their mother's routine, maintaining cleanliness, and providing healthy food. They also noted the importance of family involvement in care and commended the staff for adhering to CDC guidelines during the pandemic.
• Family members of current residents shared positive experiences regarding the attentiveness and courtesy of the staff, as well as the cleanliness of the facility.
• A long-time friend of a resident praised the cleanliness of the facility, the quality of care from the staff, and the decent quality of food provided.