📞 Call for pricing and availability: (800) 780-8101
Palo Alto Sub-Acute & Rehabilitation Center
911 Bryant St., Palo Alto, CA 94301
For Pricing & Availability
(800) 780-8101To Reach a Resident
(650) 327-0511Estimated Pricing
Price Comparison
Palo Alto Sub-Acute & Rehabilitation Center Description
Palo Alto Sub-Acute & Rehabilitation Center is a community that offers nursing care, skilled nursing and rehabilitation and is located in Palo Alto, California and is part of the Covenant Care network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 4.8 out of 10 making it the 11th highest rated community in the city out of 11 communities. See more information on reviews.
The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Palo Alto
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Palo Alto
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for this senior living facility highlight a range of deeply concerning issues, from poor staff responsiveness and lack of care to inadequate facilities and management problems. Several reviewers reported negative interactions with staff, including being told to "quit complaining" and experiencing delays in receiving help for serious health issues. One individual had to call an ambulance themselves due to staff refusal, leading to the discovery of a life-threatening condition.
Communication with family members seems to be a significant problem, with reports of difficulty in reaching loved ones and a lack of updates from the facility. The quality of care is frequently criticized, with instances of patients not receiving proper nutrition, experiencing long wait times for assistance, and not being treated with dignity and respect. The physical condition of the facility and the quality of the food were also points of dissatisfaction.
There are mentions of staff members who do show empathy and go above and beyond, but these seem to be exceptions in an otherwise troubling environment. Concerns about cleanliness, safety, and overall management practices were recurrent themes. Some reviewers have taken steps towards legal action or have urgently removed their loved ones from the facility due to these issues.
Overall, the consensus among these reviews is a strong recommendation to seek alternative care options. The facility is described as failing to meet basic standards of care and respect for patients, leading to a distressing experience for both the individuals in care and their families.
Reviews
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Palo Alto Sub-Acute & Rehabilitation Center Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 4
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
5
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Oct. 23, 1971
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 66
Total current residents: 63
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $650
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-04-12 | 2022-04-28 | D | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-04-12 | 2022-04-28 | D | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2022-04-12 | 2022-04-28 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-04-12 | 2022-04-28 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2022-04-12 | 2022-04-28 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-04-12 | 2022-04-28 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-04-12 | 2022-04-28 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-04-12 | 2022-04-28 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-04-12 | 2022-04-28 | D | Smoke Deficiencies | Properly install and monitor supervisory attachments on automatic sprinkler systems. |
| 2022-04-12 | 2022-04-28 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-04-12 | 2022-04-28 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-04-12 | 2022-04-28 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-04-12 | 2022-04-28 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-04-12 | 2022-04-28 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-04-12 | 2022-04-28 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-04-12 | 2022-04-28 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2022-04-12 | 2022-04-28 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-07-16 | 2019-08-07 | E | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-07-16 | 2019-08-07 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2019-07-16 | 2019-08-07 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-07-16 | 2019-08-07 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2019-07-16 | 2019-08-07 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-07-16 | 2019-08-07 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-07-16 | 2019-08-07 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-07-16 | 2019-08-07 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-07-16 | 2019-08-07 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-05-09 | 2018-05-29 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-05-09 | 2018-05-29 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-05-09 | 2018-05-29 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-05-09 | 2018-05-29 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-05-09 | 2018-05-29 | C | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-29 | 2022-09-20 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2022-04-08 | 2022-05-08 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2022-04-08 | 2022-05-08 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-04-08 | 2022-05-08 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-04-08 | 2022-05-08 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-04-08 | 2022-05-08 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-04-08 | 2022-05-08 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-04-08 | 2022-05-08 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-04-08 | 2022-05-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-04-08 | 2022-05-08 | D | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2021-12-22 | 2022-01-22 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-12-22 | 2022-01-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-12-22 | 2022-01-22 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-05-09 | 2019-05-30 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2019-05-09 | 2019-05-30 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-05-09 | 2019-05-30 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-05-09 | 2019-05-30 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-05-09 | 2019-05-30 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-05-09 | 2019-05-30 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-05-09 | 2019-05-30 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2019-05-09 | 2019-05-30 | D | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2020-12-17 | 2021-01-31 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-27 | 2021-08-28 | D | Resident Rights Deficiencies | Prepare residents for a safe transfer or discharge from the nursing home. |
| 2021-07-27 | 2021-08-28 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2021-07-27 | 2021-08-28 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-03-05 | 2021-04-15 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-01-25 | 2021-02-25 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2018-04-05 | 2018-05-01 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-04-05 | 2018-05-01 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-04-05 | 2018-05-01 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-04-05 | 2018-05-01 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-04-05 | 2018-05-01 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-04-05 | 2018-05-01 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2018-04-05 | 2018-05-01 | F | Environmental Deficiencies | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-02-20 | $12,248 |
| 2022-01-10 | $650 |
What is in the Neighborhood
- The closest city is Palo Alto which is 0.7 miles away and has a population of 66,853 (large town).
- The average income is $1,886,171, which is very high compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 55
- Average Temperature: 65.9
- Day Breakdown: The area gets 60 days of rain and 304 days of sun
- Precipitation: 0.6 inches a year
- The median age is 40.2 years old, very high compared to other cities.
- 3.03% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 34.93% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 33% Asian, 1% Black or African-American, 4% Hispanic or Latino, and 59% White.
- The crime rate is 5.04 per 100 people which is high compared to other cities.
- Violent Crime: 0.56 incidents per 100 people
- Property Crime: 3.42 incidents per 100 people
- Drug-Related Crime: 0.51 incidents per 100 people
- The average life expectancy in zip code is 82.65 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 178.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
SOS Fine Foods
0.1 miles awayWhole Foods Market
0.2 miles awayTrader Joe's
0.3 miles awayThe Willows Market
0.9 miles awayMollie Stone's
1.2 miles awayTransportation
Stanford
0.3 miles awayBus Stations
Waverley Street & Homer Avenue
0.1 miles awayWaverley Street & Hamilton Avenue
0.3 miles awayHamilton Avenue & Ramona Street
0.3 miles awayHamilton Avenue & Waverley Street
0.3 miles awayWebster Street & Channing Avenue
0.3 miles awayBanks
Chase
0.3 miles awaySan Mateo Credit Union
0.3 miles awayWells Fargo
0.3 miles awayCitibank
0.3 miles awayUnionBank
0.4 miles awayHospitals
Lucile Packard Children's Hospital
1.0 miles awayStanford Hospital
1.2 miles awayMenlo Park Surgical Hospital
1.3 miles awayVA Medical Center Menlo Park
1.4 miles awayVA Palo Alto Health Care System
2.5 miles awayPharmacies
CVS Pharmacy
0.3 miles awayHoover Pharmacy
0.7 miles awayMaximart Pharmacy
1.1 miles awayWalgreens at Vaden
1.5 miles awayWalgreens
1.5 miles awayDentists
Doctor Stephen Los
0.1 miles awayHeritage Park Dental
0.1 miles awayPeninsula Pediatric Dentistry
0.1 miles awayCox - Miranda D.D.S.
0.4 miles awayTracy Leclerc DDS
0.4 miles awayParks
Scott Park
0.0 miles awayHeritage Park
0.1 miles awaySouthgate
0.3 miles awayLytton Plaza
0.4 miles awayElizabeth Gamble Gardens
0.4 miles awayPlaces of Worship
San Jose Quaker Meeting House
14.4 miles awayThe First Unitarian Church of San José
16.3 miles awayTrinity Cathedral
16.3 miles awayShopping
Stanford Shopping Center
0.6 miles awayEdgewood Shopping Center
1.6 miles awayNewpark Mall
10.2 miles awayHillsdale Shopping Center
10.2 miles awayPacific Commons Shopping Center
10.6 miles awayCulture
Children's Theater
0.6 miles awayBing Concert Hall
0.9 miles awayFrost Amphitheatre
0.9 miles awayCEMEX Auditorium
1.0 miles awayCaptivating Dance Nona
1.1 miles awayRestaurants
The Annex at St. Michael's Alley
0.2 miles awayTaverna
0.2 miles awaySaint Michael’s Alley
0.2 miles awayCoconuts-Carribean & Jamican Jerk
0.2 miles awayPizzeria Delfina
0.2 miles awayGet exact pricing & check availability
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