Palmyra Senior Living

The reviews for Palmyra Heritage House highlight a mix of experiences. Many reviewers praise the new management team for providing exemplary service, noting significant improvements in the facility's condition and resident care over the past 6 months. The facility is described as immaculate, with a caring and professional staff that is attentive to residents' needs. The management and staff, including those in leadership and nursing roles, are commended for their dedication and the positive changes they have brought to the facility.

Several reviews emphasize the facility's cleanliness, the quality of care, and the warm, welcoming atmosphere provided by the staff. The facility is noted for its excellent memory care services, engaging activities for residents, and its overall value compared to other options. Families express gratitude for the dignity and respect shown to their loved ones, and many would recommend Palmyra Heritage House to others seeking care for their family members.

However, some reviews express concerns about safety, understaffing, and a lack of communication, particularly regarding COVID-19 restrictions and the handling of resident care. These reviews mention issues such as inadequate access to nursing care, challenges in transitioning residents into the facility, and a lack of transparency about staff changes. One review specifically mentions a negative experience with the facility losing a resident's personal item and difficulty in communication with the staff.

Overall, while many reviews are positive and highlight the caring nature of the staff and the improvements made under new management, there are also critical reviews that raise concerns about certain aspects of the facility's operation and resident care. Prospective residents and their families may want to consider these varied experiences when making a decision about Palmyra Heritage House.