📞 Call for pricing and availability: (800) 780-8101
Palmer Healthcare Center
250 Shearer Street, Palmer, MA 01069
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 283-8361Estimated Pricing
Price Comparison
Palmer Healthcare Center Description
Palmer Healthcare Center is a community that offers nursing care and rehabilitation and is located in the town of Palmer, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 3.8 out of 10 making it the highest rated community in the city. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Palmer
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Feedback:
- High praise for the care received by residents, with staff commended for their attention and knowledge of each resident's needs.
- Facility has undergone significant cosmetic repairs, improving its appearance and cleanliness.
- Notable improvement in the facility's management, with the current Director of Nursing being highly praised.
- Facility has managed to remain COVID-19 free, highlighting their efforts in pandemic management.
Negative Feedback:
- Several reports of neglect, including lack of outdoor activities and exercise for residents.
- Issues with resident safety, including unmonitored wandering residents and loss of personal belongings.
- Communication problems with families, including difficulties in reaching staff through the new phone system.
- Legal and financial disputes reported, including issues with the handling of residents' Social Security checks.
- Concerns about facility cleanliness and maintenance, including reports of mold and pests.
- Reports of staff misconduct, including medication errors, verbal abuse, and neglect in basic hygiene practices.
- High staff turnover and under-staffing issues, contributing to the facility's operational challenges.
- Specific incidents of medical negligence, such as failure to properly manage a resident's diabetic condition.
- Adverse experiences reported by agency workers, including claims of dishonest practices regarding compensation.
Conclusion:
While Palmer Healthcare has received some commendation for improvements and dedicated care in certain areas, there are significant concerns regarding resident neglect, staff behavior, facility maintenance, and management practices. Prospective residents and employees should carefully consider these mixed reviews.
Reviews
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Health
Services
Activities
Room Amenities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Nursing Home Overview
Participation
date: Feb. 15, 2002
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 61
Total current residents: 52
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $54841
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2020-02-27 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2020-02-27 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2020-02-27 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2020-02-27 | 2020-03-24 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-03-07 | 2019-03-20 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2019-03-07 | 2019-03-21 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-18 | 2023-02-10 | D | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2022-11-08 | 2022-12-16 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2022-11-08 | 2022-12-16 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-05-20 | 2022-06-28 | G | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-05-20 | 2022-06-28 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-05-20 | 2022-06-28 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-05-20 | 2022-06-28 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-05-20 | 2022-06-28 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2022-05-20 | 2022-06-28 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-22 | 2020-02-28 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-01-22 | 2020-02-28 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-01-22 | 2020-02-28 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-01-22 | 2020-02-28 | D | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2020-01-22 | 2020-02-28 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-22 | 2020-02-28 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-01-22 | 2020-02-28 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-16 | 2021-01-08 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-12-16 | 2021-01-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-03-30 | 2021-03-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2019-02-27 | 2019-04-05 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2019-02-27 | 2019-04-05 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-02-27 | 2019-04-05 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2019-02-27 | 2019-04-05 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2019-02-27 | 2019-04-05 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-02-27 | 2019-04-05 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-02-27 | 2019-04-05 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-02-27 | 2019-04-05 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2019-02-27 | 2019-04-05 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-02-27 | 2019-04-05 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-12-16 | $9,750 |
| 2020-12-28 | $650 |
| 2022-05-20 | $44,441 |
| 2022-05-20 | $68,370 |
What is in the Neighborhood
- The closest city is Palmer which is 0.7 miles away and has a population of 18,261 (small town).
- The average income is $63,238, which is average compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 30
- Average Temperature: 52.9
- Day Breakdown: The area gets 145 days of rain, 33 days of snow and 186 days of sun
- Precipitation: 2.1 inches a year
- The crime rate is 4.59 per 100 people which is high compared to other cities.
- Violent Crime: 1.6 incidents per 100 people
- Property Crime: 1.85 incidents per 100 people
- Drug-Related Crime: 0.52 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Big Y
0.6 miles awayWalmart Supercenter
5.5 miles awayRandall's Farm & Greenhouse
7.2 miles awayBig Y Wilbraham
7.2 miles awayBig Y Ludlow
7.7 miles awayNone Found
Bus Stations
MAIN / MAPLE
4.9 miles awayMAIN / NOKOMIS
5.0 miles awayBoston Rd & Railroad (Flag stop - signal driver)
5.1 miles awayMain & Merrill (Flag stop - signal driver)
5.2 miles awayMAIN / FOX HILL
5.2 miles awayBanks
Bank of America
0.6 miles awaycountry bank
0.6 miles awayMonson Savings Bank
5.8 miles awayLUSO Federal Credit Union
6.7 miles awayBerkshire Bank
7.3 miles awayHospitals
Wing Memorial Hospital
0.3 miles awayHealthsouth Rehabilitation Hospital Of Western Massachusetts
7.1 miles awayBaystate Mary Lane Outpatient Center
7.4 miles awayVibra Hospital of Western Massachusetts
11.4 miles awayJohnson Memorial Hospital
13.2 miles awayPharmacies
RiteAid
0.7 miles awayCVS
0.8 miles awayCVS Pharmacy
7.5 miles awayWalgreens
8.5 miles awayWalgreens Pharmacy
12.9 miles awayDentists
Belchertown Dentist Family
8.2 miles awayAspen Dental
8.7 miles awayValley Dentists of Belchertown
9.3 miles awayMaha Family Dental
10.9 miles awayOakdale Dental Associates, PC
15.4 miles awayParks
Chase Memorial Park
0.3 miles awayBurleigh Park
1.5 miles awayThorndike Reservoir Water Supply Land
1.5 miles awayLavoilette Field
1.5 miles awayThree Rivers Well Field
1.6 miles awayPlaces of Worship
First Church of Christ, Congregational
13.9 miles awayShopping
Eastfield Mall
8.0 miles awayTower Square Mall
14.1 miles awaySturbridge Plaza
14.3 miles awayHolyoke Shopping Center
15.4 miles awayHampshire Mall
16.9 miles awayCulture
Workshop 13
8.0 miles awayEsther B. Griswold Theatre
12.1 miles awayKaren Sprague Cultural Arts Center
12.1 miles awayAppleton Auditorium
12.5 miles awayFuller Arts Center
12.5 miles awayRestaurants
Rondeau's
3.4 miles awayThe Villa Rose
4.7 miles awayPapa Gino's
6.3 miles awayRoute 20 Bar & Grille
6.6 miles awayJoseph's
6.6 miles awayGet exact pricing & check availability
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