📞 Call for pricing and availability: (800) 780-8101
Palm Terrace Healthcare And Rehabilitation
24962 Calle Aragon, Laguna Hills, CA 92637
For Pricing & Availability
(800) 780-8101To Reach a Resident
(949) 587-9000Estimated Pricing
Price Comparison
Palm Terrace Healthcare And Rehabilitation Description
Palm Terrace Healthcare And Rehabilitation is a community that offers memory care, nursing care, skilled nursing and rehabilitation and is located in the town of Laguna Hills, California and is part of the Ensign Services network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.9 out of 10 making it the 5th highest rated community in the city out of 6 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Laguna Hills
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Laguna Hills
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Laguna Hills
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews for Palm Terrace Healthcare and Rehabilitation:
- Some reviewers experienced difficulties with communication and felt the staff was unresponsive and inattentive, particularly in emergency situations or when needing updates on their loved ones.
- Concerns were raised about the facility's responsiveness to call buttons, with reports of residents being left unattended for extended periods.
- Negative experiences included issues with personal belongings going missing and a perceived lack of compassion and support from the staff, especially following the passing of a resident.
- On the positive side, many reviewers praised Palm Terrace for its caring and professional staff, highlighting the kindness and dedication of nurses, the activities director, and the rehabilitation team.
- Several reviews noted improvements in the facility over time, mentioning a welcoming atmosphere, great employees, and effective management.
- The facility was commended for its cleanliness, cozy environment, and the quality of its rehabilitation services, with some considering it one of the best skilled nursing facilities in the area.
- Family members appreciated the regular updates, photos, and video calls that kept them connected with their loved ones, especially during times when visits were restricted.
- Employees shared positive feedback about the work environment, describing it as a supportive and family-like atmosphere where teamwork is emphasized.
Overall, reviews for Palm Terrace Healthcare and Rehabilitation are mixed, with some expressing dissatisfaction with aspects of care and communication, while others commend the facility for its staff, environment, and the quality of care provided.
Reviews
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Health
Activities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: April 9, 1987
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 99
Total current residents: 92
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 4
Number of
substantiated complaints: 9
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-05-23 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2022-05-23 | 2022-06-14 | D | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2022-05-23 | 2022-06-14 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-05-23 | 2022-06-14 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-05-23 | 2022-06-14 | D | Services Deficiencies | Have elevators that firefighters can control in the event of a fire. |
| 2022-05-23 | 2022-06-14 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2019-12-10 | 2019-12-30 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-12-10 | 2019-12-30 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2019-12-10 | 2019-12-30 | D | Egress Deficiencies | Meet other general requirements that are deficient. |
| 2019-12-10 | 2019-12-30 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-12-10 | 2019-12-30 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-12-10 | 2019-12-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-12-10 | 2019-12-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-01-03 | 2019-01-18 | E | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-01-03 | 2019-01-18 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-01-03 | 2019-01-18 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-01-03 | 2019-01-18 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-01-03 | 2019-01-18 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-01-03 | 2019-01-18 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-01-03 | 2019-01-18 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
What is in the Neighborhood
- The closest city is Laguna Hills which is 0.9 miles away and has a population of 31,748 (mid sized town).
- The average income is $68,431, which is high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 60
- Average Temperature: 68.6
- Day Breakdown: The area gets 64 days of rain and 300 days of sun
- Precipitation: 0.5 inches a year
- The crime rate is 3.13 per 100 people which is average compared to other cities.
- Violent Crime: 0.46 incidents per 100 people
- Property Crime: 1.55 incidents per 100 people
- Drug-Related Crime: 0.63 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
ALDI
0.9 miles awayMother's Market
0.9 miles awayTrader Joe's
1.0 miles awayRalphs Supermarket
1.1 miles awayStater Bros.
1.1 miles awayNone Found
Bus Stations
OCTA
0.1 miles awayAliso Creek-Columbia
0.8 miles awayAliso Creek-Glenwood
0.8 miles awayColumbia-Aliso Creek
0.9 miles awayAliso Creek-Eastwing
0.9 miles awayBanks
Wells Fargo
0.7 miles awayF&M Bank
0.7 miles awayBank of America
0.8 miles awayOne West Bank
0.8 miles awayFirst Foundation Bank
0.9 miles awayHospitals
Saddleback Medical Center
0.7 miles awayMission Hospital
3.7 miles awayKaiser Permanente Orange County-Irvine Medical Center
5.0 miles awayHoag Hospital Irvine
5.3 miles awayMission Hospital Laguna Beach
6.9 miles awayPharmacies
CVS Pharmacy
0.8 miles awayWalgreens
1.0 miles awayRite Aid
1.0 miles awayCVS
1.9 miles awayCareprime Pharmacy
2.4 miles awayDentists
Laser Dental Center
1.3 miles awayLittle Heroes Pediatric Dentistry
1.6 miles awayPankaj R. Narkhede, DDS, MDS, Honored Fellow AAID
1.7 miles awaySout Coast Orthodontist
1.7 miles awayNellie Gail Dental
1.9 miles awayParks
Aliso Viejo
0.2 miles awayAliso and Wood Canyons Wilderness Park
0.4 miles awayAliso Creek Park and Wildlife Sanctuary
0.4 miles awayGlenwood Park
0.4 miles awayIglesia Park
0.5 miles awayPlaces of Worship
Mission San Juan Capistrano
7.2 miles awaySaint Frances of Rome Catholic Church
22.4 miles awayShopping
Kaleidoscope
3.6 miles awayThe Shops at Mission Viejo
3.8 miles awayMission Promenade
7.4 miles awayFashion Island
9.1 miles awaySouth Coast Plaza
11.7 miles awayCulture
Soka Performing Arts Center
3.2 miles awayAmphitheater
4.0 miles awayFivePoint Amphitheatre
4.1 miles awayCrown Valley Park Amphitheater
4.7 miles awaySawdust Art Festival
4.9 miles awayRestaurants
Olive Garden
0.9 miles awayBJ's Brewery
0.9 miles awayKotobuki
1.0 miles awayCabo Kantina
1.0 miles awayLone Star Steak and Saloon
1.0 miles awayGet exact pricing & check availability
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