Palm Cottages Of Rockledge

Positive Reviews:

• Many reviewers praise the accommodating and caring staff, highlighting their dedication to residents' well-being.
• Visiting rules have been eased, making it convenient for family visits, church, and appointments.
• The environment is described as warm, inviting, and feeling like home, with special mentions of the director and staff for their exceptional care.
• Residents enjoy great food, fun events, and a variety of activities, contributing to a vibrant community atmosphere.
• Some employees express a strong sense of family and commitment to the facility, planning to stay long-term.
• The cottages are appreciated for their aesthetics, and the one-price memory care option is seen as reasonable.
• Several families have had positive experiences with the transition process for their loved ones, thanks to helpful staff.

Negative Reviews:

• Concerns about low pay and respect towards workers, with specific criticism directed at management practices.
• Reports of inadequate emergency preparedness and facilities, including during hurricane season.
• Some reviewers express dissatisfaction with new management, citing poor treatment of workers and residents.
• There are alarming accounts of neglect, including unsanitary conditions and lack of proper care, especially for a resident with Covid.
• One review mentions a safety incident where a resident was able to leave the facility unnoticed due to staff negligence.
• Issues with billing and fees, particularly concerning the community charge for temporary stays.

Mixed Reviews:

• While many reviews highlight the caring nature of the staff and the quality of care, others point to significant management and operational flaws that impact both staff and residents negatively.
• The facility is described as having potential but lacking in love and proper care for residents and staff alike by some.