📞 Call for pricing and availability: (800) 780-8101
Palm Center
40 Parkhurst Road, Chelmsford, MA 01824
For Pricing & Availability
(800) 780-8101To Reach a Resident
(978) 256-3151Estimated Pricing
Price Comparison
Palm Center Description
Palm Center is a community that offers assisted living, nursing care, respite care and rehabilitation and is located in the town of Chelmsford, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 7.5 out of 10 making it the 4th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Chelmsford
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Chelmsford
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for Palm Center show a mix of experiences from various individuals connected to the facility. Some reviewers praise the center for its excellent care, noting that their loved ones are happy and well-attended to by hard-working, caring, and nice staff. They appreciate the responsiveness and dedication of the staff, even in the face of being short-handed. The environment is described as warm by some, with residents generally appearing content.
However, there are significant concerns raised by others regarding the level of care and professionalism at Palm Center. Instances of neglect, such as unattended falls leading to serious injuries, missing personal items, and inadequate communication with family members, are highlighted. Some reviews describe the facility as horrible, citing poor hygiene practices and a lack of support for the elderly. Concerns about the management's responsiveness and the overall competence of the facility in handling patient care and safety issues are also mentioned.
While there are positive comments about the staff's hard work and the care provided to some residents, the negative experiences shared by others suggest a need for improvement in certain areas, particularly in communication, safety protocols, and personal item management. The mixed reviews highlight the importance of thorough consideration and possibly further investigation for those considering Palm Center for their loved ones.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 4
Staffing rating: 4
Quality measure rating: 3
Long-term quality measure rating:
4
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: July 1, 1990
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 124
Total current residents: 111
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 1
Number of fines: 1
Total cost of fines: $7345
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-24 | 2022-04-15 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-02-24 | 2022-04-15 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-02-24 | 2022-04-15 | F | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2022-02-24 | 2022-04-15 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-02-24 | 2022-04-15 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2022-02-24 | 2022-04-15 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-02-24 | 2022-04-15 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-02-24 | 2022-04-15 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-15 | 2022-03-18 | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-02-15 | 2022-03-18 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-15 | 2022-03-18 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-02-15 | 2022-03-18 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-02-15 | 2022-03-18 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-02-08 | 2022-02-08 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-08 | 2022-04-01 | C | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2019-07-22 | 2019-08-30 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-07-22 | 2019-08-30 | C | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-07-22 | 2019-08-30 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-07-22 | 2019-08-30 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-07-22 | 2019-08-30 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2019-07-22 | 2019-08-30 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-07-22 | 2019-08-30 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-07-22 | 2019-08-30 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-07-22 | 2019-08-30 | D | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2019-07-22 | 2019-08-30 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-06-17 | 2021-07-15 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-07-20 | 2018-08-29 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2018-07-20 | 2018-08-29 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2018-07-20 | 2018-08-29 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-07-20 | 2018-08-29 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2018-07-20 | 2018-08-29 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-07-20 | 2018-08-29 | D | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| 2018-07-20 | 2018-08-29 | D | Nursing and Physician Services Deficiencies | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| 2018-07-20 | 2018-08-29 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-11-03 | $6,893 |
| 2021-06-17 | $7,345 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-02-08 | 7 |
What is in the Neighborhood
- The closest city is Chelmsford which is 1.4 miles away and has a population of 33,925 (mid sized town).
- The average income is $132,606, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.7
- Day Breakdown: The area gets 126 days of rain, 35 days of snow and 203 days of sun
- Precipitation: 1.9 inches a year
- The crime rate is 1.94 per 100 people which is low compared to other cities.
- Violent Crime: 0.32 incidents per 100 people
- Property Crime: 1.01 incidents per 100 people
- Drug-Related Crime: 0.04 incidents per 100 people
- The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Hannaford
0.2 miles awayMarket Basket
1.0 miles awayIndian Basket
1.0 miles awayStop & Shop
1.7 miles awayM & H Oriental Food Supermarket
1.9 miles awayNone Found
Bus Stations
Drum Hill Plaza
0.2 miles awayChelmsford Arms
0.4 miles awayLGH and Technology Drive
0.6 miles awayWestford St and Steadman St
0.9 miles awayPrinceton Blvd Middlesex Plaza
1.0 miles awayBanks
Enterprise Bank
0.4 miles awayTD Bank
0.4 miles awaySantander
1.0 miles awayLowell Five
1.4 miles awayEastern Bank
1.5 miles awayHospitals
Lowell General Hospital
2.0 miles awaySolomon Mental Health Center
2.0 miles awayLowell General - Saints Campus
3.5 miles awayWestford Public Schools
5.8 miles awayTewksbury State Hospital
7.3 miles awayPharmacies
Walmart Pharmacy
0.2 miles awayHannaford Pharmacy
0.3 miles awayCVS Pharmacy
1.1 miles awayRite Aid
2.7 miles awayCVS
3.6 miles awayDentists
Perfect Dental
0.4 miles awaySambath Keo
1.0 miles awayDental Dreams
1.0 miles awayMichael Sargent Dentistry
1.6 miles awayDr. Arthur Yee, DMD
1.7 miles awayParks
Hadley Park
1.1 miles awayEdwards Street Park
1.2 miles awayHighland Park
1.2 miles awayTyler Park
1.3 miles awayLowell Heritage State Park
1.3 miles awayPlaces of Worship
Christ Church
22.5 miles awayFaith United Parish
22.7 miles awayFirst Parish Unitarian Universalist Church of Fitchburg
22.7 miles awayShopping
Westford Post Office
6.0 miles awayForge Village Post Office
7.0 miles awayBurlington Mall
12.0 miles awayThe Mall at Rockingham Park
12.0 miles awayDSM MB I LLC
12.6 miles awayCulture
Ellen Theatrical
1.6 miles awayWestern Avenue Studios
2.5 miles awayOnyx Room Performance Space
2.5 miles awayLoading Dock Gallery
2.6 miles awayBrush Art Gallery
3.0 miles awayRestaurants
Applebee's
0.3 miles awayRick's Diner
0.4 miles awayLu's Kitchen
0.4 miles awayUnnatis Cafe
0.4 miles awaySushi Yanagi
0.4 miles awayGet exact pricing & check availability
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