Pacifica Senior Living Santa Fe

Positive Reviews:

• Staff at Pacifica Memory Care are described as caring, efficient, and attentive to individual needs, providing a comfortable and home-like atmosphere.
• Facilities are praised for their cleanliness, spacious rooms, and the allowance of video monitors in residents' rooms.
• Employees, including specific mentions of exceptional staff members, are highlighted for their dedication, kindness, and the positive impact they have on residents' lives.
• The community's location is appreciated for its accessibility and proximity to amenities like restaurants and shopping.
• Residents and their families are satisfied with the variety of activities, food options, and the overall quality of care.
• The welcoming and friendly nature of the staff, from receptionists to management, is consistently noted.

Negative Reviews:

• Concerns are raised about billing practices, including charges for care after a resident's death and issues with refunds and fee increases.
• Some reviews express dissatisfaction with the management of fee notifications and automatic billing, leading to unexpected charges.
• There are complaints about the lack of communication regarding fee increases and the handling of maintenance fees.
• A review mentions a general need for improvement in all areas and a lack of discipline among employees.

Mixed Feedback:

• While many reviews praise the staff and care provided, concerns about administrative and billing practices suggest areas for improvement.
• The community's amenities, location, and staff are frequently commended, yet financial and operational transparency issues are a point of contention for some families.