Pacifica Senior Living Heritage Hills

Heritage Hills in Hendersonville, NC, has received a variety of reviews highlighting the quality of care, the community's facilities, and the staff's dedication. Many reviewers have praised the memory care unit for its respectful and accommodating staff, even during the challenging times of COVID-19. The facility allows for safe visitation and offers a quality of life that is appreciated by both residents and their families.

The staff across both independent living and memory care units are described as friendly, helpful, and dedicated, taking personal pride in patient care. The facility, though a bit older, is well-maintained with ongoing upgrades. Activities are plentiful, ensuring loved ones are well cared for and engaged.

Independent living options are particularly noted for their uniqueness, offering individual homes that avoid shared walls, enhancing privacy. The memory care unit is commended for its excellent activity programs tailored for individuals with dementia.

However, some concerns have been raised regarding the maintenance and management of the community. Issues such as plumbing, electrical, and heating problems in some of the 30-year-old houses have been mentioned, alongside a lack of effective communication and follow-up from management. Despite these concerns, many residents express a deep fondness for the community, citing the beautiful environment, the range of activities available, and the overall quality of life at Heritage Hills.

While one review advises potential new residents to insist on written reports concerning inspections of houses and grounds before signing contracts, the overall sentiment remains positive. Heritage Hills is celebrated for its beautiful, well-maintained community, diverse and active residents, and a dedicated staff that puts the needs of the community first.