Pacifica Senior Living Chino Hills

Positive Reviews:

• Pacifica Senior Living stands out with its beautiful, bright home-like setting and smiling, welcoming staff.
• Staff members are described as caring, hardworking, and professional, going above and beyond for residents.
• The community is praised for its cleanliness, organization, and the genuine care provided to residents.
• Residents appear engaged and content, with activities and interactions that keep them lively.
• Facilities are well-maintained, with updated and bright apartment rooms, exceptional outdoor spaces, and amenities resembling an upscale hotel.
• Locations are conveniently situated, offering a cozy, close-knit environment where everyone knows each other.
• The team is commended for their teamwork and the care they extend to residents, their families, and each other.

Negative Reviews:

• One review reports an unprofessional and hostile work environment, including wrongful termination and discrimination.
• Concerns about sustainability for residents on a budget without long-term care insurance due to unnecessary services increasing monthly expenses.
• Reports of staffing shortages leading to inadequate care, including incidents of residents being dropped, slow response times, inedible food, and medication errors.
• Communication and assistance from management are described as challenging, with a lack of care for residents' well-being noted.

Mixed Feedback:

While many reviews highlight the caring nature of the staff and the quality of the facilities, concerns about management practices, staffing, and care quality in some instances suggest a need for potential residents and their families to carefully consider and possibly visit to form their own opinions.