📞 Call for pricing and availability: (800) 780-8101

Pacific Hills Manor

370 Noble Ct., Morgan Hill, CA 90537

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(408) 779-7346

Estimated Pricing

Studio
Estimated $8,573

Price Comparison

  • Average City Price: $8,538
  • Average State Price: $7,474
  • Average National Price: $7,508


  • Pacific Hills Manor Description

    Pacific Hills Manor is a community that offers nursing care, skilled nursing and rehabilitation and is located in the town of Morgan Hill, California and is part of the Covenant Care network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.5 out of 10 making it the 6th highest rated community in the city out of 6 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Morgan Hill

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Morgan Hill


    Community Reviews

    7.1
    Pacific Hills Manor
    Based on My Caring Plan's proprietary scoring, including 78 reviews across the web

    Ranking

  • Ranking in City: 6 out of 6 communities in Morgan Hill
  • Ranking in State: 2710 out of 3640 communities in CA
  • Food and Dining D

    Activities B

    Facility and Grounds B

    Care B

    Staff A

    Cleanliness A


    Employee Reviews

    6.1
    Covenant Care
    Based on My Caring Plan's proprietary scoring, including 422 reviews across the web

    The following insights are from employees that work in California

    Employee Pay B

    Employee Staff B

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of Pacific Hills Manor and similar facilities show a wide range of experiences. Some reviewers praise the individual attention and care provided by the staff, highlighting the positive impact on rehabilitation and recovery. They commend the professionalism of the nursing staff, the effectiveness of the physical therapy, and the overall cleanliness and professionalism of the facilities.

    However, other reviews express significant concerns about the quality of care, including reports of staff being rude, uncooperative, and neglectful. Complaints include long wait times for assistance, limitations on visitation, and issues with cleanliness and maintenance. Some reviewers have reported feeling like prisoners due to strict visitation policies and have raised concerns about the facility's adherence to federal laws, particularly regarding the accommodation of service animals.

    There are also reports of mismanagement regarding patient care, including premature discharge without consulting family or medical professionals, inconsistent adherence to prescribed medication regimens, and poor food quality. Concerns about the facility's environment, such as noise levels, unsanitary conditions, and temperature control, have also been mentioned, impacting patients' comfort and recovery.

    While some reviewers have had positive experiences, noting the dedication and care of some staff members and the effectiveness of the rehabilitation services, others suggest a need for improvement in management, staff training, and adherence to care standards to ensure the well-being and dignity of all residents.


    Reviews

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    Pacific Hills Manor Videos


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    Health

    Cardiac Recovery

    Congestive Heart Failure (CHF) Program

    Continence Improvement Program

    Contracture Management

    Dysphagia Management and Treatment

    Fall Recovery


    Services

    Beauty/Barber Services on Site

    Pre-registration for Elective Surgery with Full Coordination of Services/Care

    24/7 Emergency Admissions Process

    Specialized Trained/Certified Caregivers

    Individualized Recovery Program


    Activities

    Engaging Activity Program

    Creative Activities

    Traditional Activities

    Special Event Entertainment

    Community Outings

    Planned Activities and Outing


    Community Amenities

    Beauty and Barber Services

    Gardens

    Rehabilitation Center

    Therapists

    Physical Therapy

    Rehabilitation Therapy


    Room Amenities

    Private Phone Line

    Free WIFI


    Dining

    Dining Services


    Transportation

    Free Transportation to Medical Appointments


    Pet

    Pet Visits



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 2
    Staffing rating: 4
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: March 21, 1969
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 99
    Total current residents: 92
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 7
    Number of substantiated complaints: 10
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $34557


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-07-13 2021-07-22 D Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2021-07-13 2021-07-22 D Smoke Deficiencies Provide properly protected cooking facilities.
    2021-07-13 2021-07-22 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-10-16 2019-11-04 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2019-10-16 2019-11-04 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-10-16 2019-11-04 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-10-16 2019-11-04 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-10-16 2019-11-04 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-10-16 2019-11-04 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-10-16 2019-11-04 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-11-08 2018-12-12 D Smoke Deficiencies Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
    2018-11-08 2018-12-12 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2018-11-08 2018-12-12 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-11-08 2018-12-12 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2018-11-08 2018-12-12 F Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2018-11-08 2018-12-12 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2018-11-08 2018-12-12 D Miscellaneous Deficiencies Have restrictions on the use of highly flammable decorations.
    2018-11-08 2018-12-12 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-26 2023-07-24 D Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2022-11-09 2022-12-09 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-11-07 2022-12-07 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-07-12 2021-08-11 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-07-12 2021-08-11 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2021-07-12 2021-08-11 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-07-12 2021-08-11 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-07-12 2021-08-11 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2021-07-12 2021-08-11 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2021-07-12 2021-08-11 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-07-12 2021-08-11 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-12 2021-08-11 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2021-07-12 2021-08-11 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2021-07-12 2021-08-11 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2021-07-12 2021-08-11 E Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-07-12 2021-08-11 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-07-12 2021-08-11 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-07-12 2021-08-11 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-07-12 2021-08-11 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-07-12 2021-08-11 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-07-12 2021-08-11 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-07-12 2021-08-11 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-07-12 2021-08-11 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-12 2021-08-11 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-01-27 2022-02-14 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-10-20 2021-11-05 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2019-09-06 2019-09-30 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-09-06 2019-09-30 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-09-06 2019-09-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-09-06 2019-09-30 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-09-06 2019-09-30 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-09-06 2019-09-30 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-12 2021-02-05 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-02 2021-07-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-07-02 2021-07-30 D Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2021-06-30 2021-07-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-06-30 2021-07-30 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-06-30 2021-07-30 D Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    2021-06-04 2021-06-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-03-18 2021-04-12 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2021-03-04 2021-04-01 D Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2018-08-10 2018-09-09 D Resident Rights Deficiencies Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    2018-08-10 2018-09-09 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-08-10 2018-09-09 F Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2018-08-10 2018-09-09 F Nutrition and Dietary Deficiencies Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    2018-08-10 2018-09-09 F Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2018-08-10 2018-09-09 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2018-08-10 2018-09-09 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Fines

    Fine Date Fine Amount
    2017-08-18 $12,500
    2018-06-08 $14,105
    2019-01-17 $8,775
    2021-07-30 $34,557

    Denials

    Denial Date Payment Denial Days
    2021-07-30 13

    What is in the Neighborhood

    General Area Overview
    • The closest city is Morgan Hill which is 0.5 miles away and has a population of 42,948 (mid sized town).
    • Weather

    Health and Safety Overview
    • The crime rate is 4.5 per 100 people which is high compared to other cities.
      • Violent Crime: 0.7 incidents per 100 people
      • Property Crime: 2.13 incidents per 100 people
      • Drug-Related Crime: 0.84 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Morgan Hill Foods
    0.3 miles away
    Trader Joe's
    1.2 miles away
    Safeway
    1.3 miles away
    Nob Hill Foods
    1.3 miles away
    Walmart Supercenter
    1.7 miles away

    Transportation

    Morgan Hill
    0.6 miles away

    Bus Stations

    Alkire Avenue & Peak Avenue
    0.1 miles away
    West Main Avenue & Crest Avenue
    0.2 miles away
    Walsh Elementary School
    0.2 miles away
    Main Avenue & De Witt Avenue
    0.2 miles away
    West Main Avenue & Hale Avenue
    0.3 miles away

    Banks

    Citibank
    0.5 miles away
    Chase
    0.5 miles away
    Wells Fargo
    0.5 miles away
    O.E. Federal Credit Union
    0.9 miles away
    Pinnacle Bank
    1.1 miles away

    Hospitals

    Saint Louise Regional Hospital
    7.6 miles away
    Kaiser Permanente San Jose
    11.1 miles away
    Watsonville Community Hospital
    15.4 miles away
    Doctors on Duty
    17.3 miles away
    Mission Oaks Hospital
    17.9 miles away

    Pharmacies

    Rite Aid
    1.2 miles away
    CVS Pharmacy
    1.2 miles away
    Walgreens
    1.2 miles away
    CVS
    8.5 miles away
    South County Pharmacy
    9.4 miles away

    Dentists

    Monterey Family Dentistry
    0.4 miles away
    Wafelbakker Anderson Orthodontics South County
    0.4 miles away
    Floss Family Dentistry
    0.4 miles away
    Tsuru Dental Care
    0.4 miles away
    Charles M Arita DDS
    0.5 miles away

    Parks

    Galvan Park
    0.3 miles away
    Nob Hill Trail Park
    0.3 miles away
    Britton Field
    0.3 miles away
    El Toro Open Space Preserve
    0.4 miles away
    Third Street Creek Park
    0.4 miles away

    Places of Worship

    Trinity Cathedral
    19.5 miles away
    The First Unitarian Church of San José
    19.6 miles away
    San Jose Quaker Meeting House
    21.1 miles away

    Shopping

    Gilroy Premium Outlets
    8.4 miles away
    Westfield Oakridge
    14.2 miles away
    Princeton Plaza
    15.1 miles away
    Eastridge
    16.2 miles away
    Grand Century Mall
    18.0 miles away

    Culture

    Morgan Hill Community Playhouse
    0.5 miles away
    Performing Arts Center
    2.5 miles away
    Amphitheater
    3.1 miles away
    Lakeside Amphitheater
    8.4 miles away
    Scott Lance Studios
    9.1 miles away

    Restaurants

    CreAsian Japanese Cuisine
    0.3 miles away
    Pearl River Chinese Restaurant
    0.3 miles away
    Simmering Pho Cafe
    0.3 miles away
    My Pizza
    0.3 miles away
    Lorenzo's Grill
    0.3 miles away

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    Google map of Pacific Hills Manor

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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