Ozark Riverview Manor

Positive Experiences:

• Some reviewers had wonderful experiences, particularly appreciating the care provided to family members with Alzheimer's.
• Several reviewers noted excellent care, friendly staff, and a comfortable environment for their loved ones.
• One reviewer highlighted the facility's responsiveness in issuing a refund for unused services, appreciating the financial department's efficiency.
• Improvements have been noted under new ownership, with physical upgrades and better care experiences reported.

Negative Experiences:

• Several reviewers expressed concerns about the level of care, including instances of neglect, poor communication, and inadequate supervision for residents with dementia and Alzheimer's.
• There were reports of residents being improperly handled during medical appointments, including being left unattended or without necessary information and assistance.
• Complaints about the facility's handling of medications, personal hygiene, and resident safety were mentioned, including a case of a resident being evicted after being temporarily placed elsewhere for medical care.
• Some reviewers were upset with the staff's attitude, describing them as irritated or inconvenienced by their duties, and highlighted a lack of professionalism and care.

Mixed Experiences:

• While some reviewers found the staff to be helpful and caring, others experienced or observed a lack of adequate care and attention to residents' needs.
• There were mentions of the facility undergoing changes, including ownership and staffing, with varying impacts on the quality of care and overall experience.

Overall, experiences at this facility range widely from highly positive to deeply concerning, with specific praise for the care of individuals with Alzheimer's and criticism regarding the handling of residents with dementia, communication issues, and the level of care provided.