Overlook Green

Reviews of Overlook Green show a mix of experiences. Some employees and family members praise the community for its caring nature, good food, and the friendly staff, highlighting how employees become like a second family. They commend the efforts made to keep residents happy and safe, especially during the COVID-19 pandemic, and appreciate the special attention given to residents with memory care needs.

However, there are serious concerns raised by others. Complaints include management issues, lack of proper COVID-19 precautions, and allegations of negligence leading to severe health declines in residents. Some reviews accuse the facility of being more interested in financial gain than in providing quality care, with stories of families struggling to get refunds or being charged for services not rendered.

Positive experiences include the helpfulness of staff during the admission process, the quality of care provided to residents, and the facility's ability to create a comfortable and secure environment for those with memory care needs. The new Memory Care Neighborhood is specifically praised for its design and the compassionate care provided.

On the other hand, some families have had negative experiences, including one where a resident was allegedly expelled without proper justification, leading to a rapid decline in their health. Another family felt misled by the facility's billing practices after the death of a loved one.

Overall, while many reviews highlight the compassionate care and dedication of the staff at Overlook Green, there are significant concerns about management practices, billing issues, and the overall quality of care in some instances. Prospective residents and their families are advised to consider these mixed reviews carefully.