Overlook At Cedarcrest

The Overlook has received numerous positive reviews from family members of residents, highlighting the exceptional care and support provided by the staff. Many reviews specifically mention the compassionate and attentive nature of the staff, including Becky, the Executive Director, who is praised for her helpfulness and dedication. The facility is described as beautiful, with a warm and inviting atmosphere that includes plenty of activities for residents.

Several reviewers have shared personal stories about their loved ones' experiences at The Overlook, including the high-quality care received in the Memory Care Unit and during end-of-life stages. The staff's loving and caring approach is frequently mentioned, making residents feel like part of a second family. The facility's environment, including its beautiful great room and the quality of its events, such as a family Thanksgiving luncheon, has also been commended.

Entertainers and visitors have noted the positive atmosphere and the special attention given to residents by activity directors like Alicia Ayre, who is recognized for her hard work and ability to engage residents with activities. The Overlook's commitment to providing all-inclusive care without hidden costs is appreciated by families, especially in the Memory Care Unit.

However, there is a negative review expressing concerns about honesty, care quality, and management at the facility. This review stands in contrast to the overwhelmingly positive feedback about the staff's care and the facility's environment.

Overall, The Overlook is highly recommended by many for its caring staff, beautiful setting, and the quality of life it offers to residents. While there is a mention of dissatisfaction, the majority of reviews celebrate the facility's supportive and loving care.