Overland Court Senior Living

Reviews of Overland Court Senior Living show a mix of experiences. Many reviewers praise the welcoming and professional staff, highlighting their attentiveness, sense of humor, and positive interactions with residents. Families have noted significant improvements in their loved ones' well-being due to the care provided, mentioning specific staff members by name for their exceptional service. The facility is commended for its ability to make residents feel like royalty, offering services like in-house beautician visits and personalized care such as making special coffee drinks for residents.

However, some reviews express concerns about the facility. One review criticizes the training and professionalism of the caregiver staff, alleging unethical behavior in the handling of memory care patients. Another review points out issues with management and the nurse's lack of care for resident needs, suggesting a disconnect between the care staff's efforts and management's oversight. Concerns about the facility's appearance and staff presentation were also mentioned, indicating that first impressions could be a deterrent for potential residents.

Despite these criticisms, many reviews emphasize the positive impact of Overland Court on their family members, particularly those in memory care units. The facility's approach to memory care, offering different sections for varying stages of dementia, is highlighted as a strong point. The community's efforts to keep families connected during challenging times have been appreciated, and the overall sentiment from many reviewers is one of gratitude for the care and compassion shown to their loved ones.

In summary, while there are areas for improvement, particularly in staff training and management practices, Overland Court Senior Living is often praised for its dedicated care team, range of services, and the positive environment it creates for its residents.